Support Exclusions and Limitations. 2.1 Support will not be provided in respect of any Services and/or Mabdeck Software which:
2.1.1 have been altered or modified by any person other than Sycous;
2.1.2 have been subject to misuse, neglect, damage or accident;
2.1.3 have not been used in compliance with the User Guide;
2.1.4 are previews, pre-releases, beta or trial versions; or
2.1.5 have been used in conjunction with any Meters, hardware or software other than Meters, hardware and software approved by Sycous in writing.
2.2 Support will not be provided in respect of any Mabdeck Error to the extent that Mabdeck Error is caused or exacerbated by:
2.2.1 a Virus;
2.2.2 your failure to implement, or incorrect or incomplete implementation of, a Mabdeck Error Correction provided by Sycous;
2.2.3 your failure to follow Xxxxxx’s recommendations or advice;
2.2.4 your failure to have and maintain all necessary third party licences and consents for any content and software which is not specified in the Agreement as to be supplied by Sycous;
2.2.5 the internet and/or your failure to maintain suitable network connections and telecommunications links (including inadequate bandwidth) from your systems to the Mabdeck Portal;
2.2.6 your failure to adhere to any required configurations, use supported platforms and/or follow any policies for acceptable use in each case as required and notified to you by Sycous;
2.2.7 your use of the Services in a manner inconsistent with the features and functionality of the Service or Mabdeck Software (for example, attempts to perform operations that are not supported) or inconsistent with Sycous’ published guidance;
2.2.8 your failure to comply or delay in complying with any of your obligations under the Agreement; or
2.2.9 any request (e.g. a reporting request) of the Mabdeck Software and/or Services that involves over 10,000 data records.
2.3 The Support does not include:
2.3.1 the provision of technical advice or guidance or training on use of the Services and/or Mabdeck Software;
2.3.2 the provision of Mabdeck Error correction in respect of Mabdeck Errors which the Customer does not inform Sycous about in accordance with paragraph 1.2; or
2.3.3 attendance by Sycous at any of your sites.
Support Exclusions and Limitations. 34.1 Support will not be provided in respect of any Services and/or Mabdeck Software which:
34.1.1 have been altered or modified by any person other than Sycous;
34.1.2 have been subject to misuse, neglect, damage or accident;
34.1.3 have not been used in compliance with the User Guide;
34.1.4 are previews, pre-releases, beta or trial versions; or
34.1.5 have been used in conjunction with any Meters, hardware or software other than Meters, hardware and software approved by Sycous in writing.
Support Exclusions and Limitations
