Support Packages. 3.1 Standard Support • Response Time: Bonterra aims to respond to customer inquiries within 3 business days. This is a best-effort commitment, and response times may vary depending on the volume and complexity of inquiries. • Support Availability: Customers can access support through the above-mentioned contact channels during the specified support hours. • Support Scope: Standard Support includes technical support for software installation, configuration, and troubleshooting. Bonterra does not guarantee resolution times under this package.
Support Packages. Optional support packages in the form of time budgets for consulting, customization, training and technical issues.
Support Packages. Whilst not specific to the ‘marketing’ of the sites it is important that the EZ team develops bespoke wraparound service for example recruitment and skills support for inward investors and housing solutions where necessary to supplement the existing incentive packages. Tactical Approach Why Bath, Keynsham and Somer Valley? Taster brochure Initial collateral produced to generate interest and buzz – supported by online content Why Bath, Keynsham and Somer Valley? brochure A promotional brochure to underpin the whole campaign, outlining why Bath, Keynsham and the Somer Valley is the best location for business and investment; can be developed into a suite of collateral. Investment Prospectus Development of the online and offline investment prospectus highlighting the investment opportunities available Invest in Bath, Keynsham & Somer Valley Extend the existing inward investment offer on xxxxxxxxxx.xx.xx to promote the area, outline the support available and provide details of the opportunities.
