Gold Support Sample Clauses

Gold Support. Gold Support includes the features that Service Provider makes generally available to its Standard and Gold Support SaaS customer base during the applicable Term.
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Gold Support. Response Time: Bonterra guarantees a response time of 6 hours for customer inquiries during support hours. Response time begins when the support request is received by Xxxxxxxx and ends when a qualified response is provided. • Support Availability: Customers can access support through the above-mentioned contact channels during the specified support hours. • Support Scope: Gold Support includes technical support for software installation, configuration, and troubleshooting. Bonterra does not guarantee resolution times under this package.
Sample 1
Gold Support. If Client elects to upgrade to and purchase Oracle Gold Level Support for Zenedge Services, Oracle will use commercially reasonable efforts to (i) make a member of its technical support staff available to respond to questions and/or concerns about the Services in accordance with the technical support schedule referenced in section 9.1, (ii) provide Client with priority technical support queuing over Standard Support clients, and (iii) provide Client with optional, annual state-of-account reviews. Oracle will use commercially reasonable efforts to respond to a properly submitted Gold Support Services tickets related to an issue with the Services within one (1) business hour (see the technical support schedule referenced in Section 7.1) of receiving said ticket.
Sample 1
Gold Support. Upon execution of this Agreement, and in consideration for the provision of Gold Support ("Gold Support") by CENTURA during the period commencing March 25, 1998 and ending March 24, 1999 ("Support Period"), LICENSEE irrevocably agrees to pay CENTURA Gold Support fees in the amount of (pound)7,500 (seven thousand five hundred Pounds Sterling). Such amount shall be due and payable in four (4) instalments, as follows:
Sample 1
Gold Support for purchasers of Subscription with Gold Support, as provided in Exhibit B to this Subscription Agreement.
Sample 1
Gold Support. If Client elects to upgrade to and purchase Oracle Gold Level Support for Dyn Services, Oracle will use commercially reasonable efforts to (i) make a member of its technical support staff available to respond to questions and/or concerns about the Services in accordance with the technical support schedule referenced in section 7.1, (ii) provide Client with priority technical support queuing over Standard Support clients, and (iii) provide Client with optional, annual state-of-account reviews. Oracle will use commercially reasonable efforts to respond to a properly submitted Gold Support for Dyn Services ticket related to an Outage within one (1) business hour (see the technical support schedule referenced in Section 7.1) of receiving said ticket.
Sample 1

Related to Gold Support

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Training and Support Licensor shall offer installation support to the Licensee and each of the Members, including assisting with the implementation of any Licensor software. Licensor will provide appropriate training to Licensee and Member staff relating to the use of the Licensed Materials and any Licensor software. Licensor will offer reasonable levels of continuing support to assist Licensee and Members in use of the Licensed Materials, including providing help files and other appropriate user documentation in connection with the use of and access to Licensed Materials. Licensor will, at a minimum, make its personnel available by email, telephone or via the Web, or in person during Licensor’s regular business hours, Monday through Friday, for training and user access support.

  • Data Collection, Processing and Usage The Company collects, processes and uses the International Participant’s personal data, including the International Participant’s name, home address, email address, and telephone number, date of birth, social insurance number or other identification number, salary, citizenship, job title, any shares of Common Stock or directorships held in the Company, and details of all Equity Awards or any other equity compensation awards granted, canceled, exercised, vested, or outstanding in the International Participant’s favor, which the Company receives from the International Participant or the Employer. In granting the Equity Award under the Plan, the Company will collect the International Participant’s personal data for purposes of allocating shares of Common Stock and implementing, administering and managing the Plan. The Company’s legal basis for the collection, processing and usage of the International Participant’s personal data is the International Participant’s consent.

  • Product Support Any support for the Software Services is provided to you by Customer or a third party on Customer’s behalf and is not provided by Microsoft, its suppliers, affiliates or subsidiaries.

  • Software Support During the Term, Seller shall use commercially reasonable efforts to provide all Software updates and qualified Software upgrades in accordance with the terms of the Service Contract as such materials become commercially available for distribution. Purchaser’s use of all Software, updates, and upgrades of Software shall be subject to this Agreement, the Original Terms, and the applicable XXXX.

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