Enhanced Support. Enhanced Support services will be provided substantially as described in the description of services available at xxxx://xxx.xxxxxx.xxx. In addition to the terms in Section 5.4, the following shall apply:
Enhanced Support. Enhanced support offerings and services (“Premium Support”) are available as set forth in Schedule B for additional cost.
Enhanced Support. The Providers Agreement is a contractual agreement between the authority and providers of childcare. It outlines the expectations for funded providers of childcare. It champions the rights of children to access their free entitlement without barriers in order to receive high quality childcare, which is safe and accessible to all children, especially the most vulnerable and those with SEND. The authority will therefore challenge any settings where poor practice is evident and/or additional support is required, examples of evidence include, however not limited to; ✓ judged less than good by Ofsted ✓ the setting is new and has not yet been inspected ✓ setting self refers and identifies that they require additional support ✓ evidence of untimely and/or poor quality safeguarding referrals ✓ inconsistent paperwork prevents access to support services and/or grants ✓ there is poor communication and engagement, especially in regard to safeguarding, vulnerable children and/or children with SEND ✓ persistent and/or concerning complaints are raised ✓ invoices that show non- voluntary charges, unreasonable deposits/ registration fees/top up fees ✓ parents experience enforced breaks in their childcare offer ✓ discrimination against any child accessing a childcare place and their entitlements ✓ financial concerns ✓ whistleblowing If concerns breach the terms outlined in this agreement the authority reserves the right to withdraw funding and/or contact Ofsted or other regulatory bodies. In order to plan actions and any associated work the authority operates an enhanced support process (Settings of Concern). This internal meeting involves officers within the authority. During each meeting officers will: • consider progress, any concerns/complaints raised about the setting and decides actions • consider, review and monitor the support for settings judged less than good by Ofsted • consider the offer of targeted support for settings referring themselves for additional support • plan next steps If the authority considers a setting requires additional support and/or a setting have self-referred the next steps are (however not all may be implemented): • initial discussions take place between the providers (the people/persons legally responsible for the setting and for ensuring adherence to the terms of this agreement) • an Enhanced Support Plan will be agree • an Enhanced Support letter, detailing the concerns, expected actions with timescales is sent to the provider/legal pers...
Enhanced Support. Response Time: Bonterra guarantees a response time of 6 hours for customer inquiries during support hours. Response time begins when the support request is received by Xxxxxxxx and ends when a qualified response is provided. • Support Availability: Customers can access support through the above-mentioned contact channels during the specified support hours. • Support Scope: Enhanced Support includes technical support for software installation, configuration, and troubleshooting. Bonterra does not guarantee resolution times under this package.
