Standard Support definition

Standard Support means the Standard support level of Support and Maintenance as set out in Section 3.

Standard Support means the provision of technical support for issues related to the performance of the WSP Software and reported by CUSTOMER or its End Users through a web based ticket system with a response provided on weekdays between 08:00h and 18:00h CET. Standard Support may require the

Standard Support means the Standard support level of Maintenance and Support as set out in Section 3.

Examples of Standard Support in a sentence

• Red Hat Ceph Storage or Red Hat Gluster Storage Pre-Production Subscription Services are provided at the Standard Support level.

• In this role the Customer COE shall also be empowered to function as an interface to SAP to take all action and decisions needed to avoid unnecessary modification of Standard Support Solutions and to ensure that planned modifications are in alignment with the SAP software and release strategy.

• If Licensee does not already have a certified Customer COE upon the Effective Date, Licensee must establish a certified Customer COE upon the later to occur of the following: (i) within twelve (12) months after the Effective Date, or (ii) within six (6) months after Licensee has started using at least one of the Standard Support Solutions in live mode for normal business operations.

• We offer four (4) levels of Technical Support Services – Standard Support, Extended Support, Premier Support and Elite Support – each of which is provided by us in accordance with and described in the Technical Support Policy.

• In order to receive SAP Standard Support hereunder, Licensee shall designate a qualified English speaking contact within its SAP Customer Center of Expertise (“Customer COE”) (the “Contact Person”) and shall provide contact details (in particular e-mail address and telephone number) by means of which the Contact Person or the authorized representative of such Contact Person can be contacted at any time.

More Definitions of Standard Support

Standard Support means calls from any priority level which are supported from Monday to Friday during the normal business hours for Customer’s closest support center as set out above.

Standard Support means the support level as set out in Section 2. “Gold Support” means the support level as set out in Section 3.

Standard Support is Oracle’s standard Support Services described herein, which is included in a current subscription to the Cloud Service.

Standard Support has the meaning given in Section 2.6.2 (Eligibility for Submission of Incidents).

Standard Support means Maintenance Services are delivered during standard French business hours. The level of support selected by Licensee is defined in the Purchase Order. If selected, Standard Support shall apply to all the Units of Software used by End User.

Standard Support means the base-level tier of commercial solution support, as set forth in Section 2.1, below.

Standard Support means technical support assistance provided by Motive via telephone, electronic mail, fax, or postal mail to the Technical Support Contact during normal business hours concerning the installation and use of the then current release of a Licensed Product(s) and the Previous Sequential Release.