Standard Support definition

Standard Support means the Standard support level of Support and Maintenance as set out in Section 3.

Standard Support means the provision of technical support for issues related to the performance of the WSP Software and reported by CUSTOMER or its End Users through a web based ticket system with a response provided on weekdays between 08:00h and 18:00h CET. Standard Support may require the execution by CUSTOMER of a an Order. If WSP, at its sole discretion, determines that an issue is solely caused by a malfunction of the XXX Xxxxxxxx, XXX will resolve the issue free of charge. In all other situations, WSP’s or (if appropriate) Partner’s assistance in remediating the issues identified will be charged to CUSTOMER subject to CUSTOMER’s execution of a separate Order.

Standard Support means the Standard support level of Maintenance and Support as set out in Section 3.

Examples of Standard Support in a sentence

• Standard Support Standard support includes non-emergency or non-critical changes by telephone or email.

• This document defines Company's policies, definitions, and responsibilities with regard to Company's Standard Support and Maintenance offering only.

• Board Intelligence may amend the Standard Support Policy at its sole discretion from time to time.

• The Support Services are further described in Appendix 2 , which details Darktrace’s Standard Support Services and Support Service Options, and their respective eligibility requirements, service limitations and Customer responsibilities.

• Deswik.OPS / APPS / IMS – Standard Support details Deswik Support Office Asia Pacific – Brisbane, Perth South America – Santiago, Lima, Belo Horizonte North America – Calgary, Denver Africa – Johannesburg EMEA and CIS – London Service Days On Business Days – defined as any day that is not a Saturday, Sunday or a public holiday in the location of Deswik’s relevant Support Office (above).

More Definitions of Standard Support

Standard Support means calls from any priority level which are supported from Monday to Friday during the normal business hours for Customer’s closest support center as set out above.

Standard Support means the provision of technical support for issues related to the performance of the WSP Software and reported by CUSTOMER or its End Users through a web based ticket system with a response provided on weekdays between 08:00h and 18:00h CET. Standard Support may require the execution by CUSTOMER of a Module and/or Order. If WSP, at its sole discretion, determines that an issue is solely caused by a malfunction of the XXX Xxxxxxxx, XXX will resolve the issue free of charge. In all other situations, WSP’s or (if appropriate) Partner’s assistance in remediating the issues identified will be charged to CUSTOMER subject to CUSTOMER’s execution of a separate Module and/or Order.

Standard Support is Oracle’s standard Support Services described herein, which is included in a current subscription to the Cloud Service.

Standard Support means the support level as set out in Section 2. “Gold Support” means the support level as set out in Section 3.

Standard Support has the meaning given in Section 2.6.2 (Eligibility for Submission of Incidents).

Standard Support means Maintenance Services are delivered during standard French business hours. The level of support selected by Licensee is defined in the Purchase Order. If selected, Standard Support shall apply to all the Units of Software used by End User.

Standard Support means technical support assistance provided by Motive via telephone, electronic mail, fax, or postal mail to the Technical Support Contact during normal business hours concerning the installation and use of the then current release of a Licensed Product(s) and the Previous Sequential Release.