Technical Support – Additional Terms and Conditions Sample Clauses

Technical Support – Additional Terms and Conditions. All of the foregoing Technical Support and Third party Product Maintenance, and the additional details referred to in Section 8 above, are subject to change from time to time without notice to You and at the sole discretion of Maximizer. Maximizer’s obligation to provide standard Technical Support as part Your User License Fees, or to provide Third Party Product Maintenance, is subject to Your compliance with the following conditions: (i) You ensure that the Licensed Software is installed and implemented by Maximizer or a Certified Solution Provider, (ii) the Licensed Software is operated in accordance with all instructions set out in the applicable Licensed Software Documentation for such Licensed Software, (iii) You assign a Designated Technical Support Contact sufficiently trained and qualified to manage and support the Licensed Software, (iv) Your written notification to Maximizer in writing of any Error within 10 days of the appearance thereof in sufficient detail to enable Maximizer to reproduce the Error, (v) Your prompt and proper installation of all corrections and updates made available to You by Maximizer or a Certified Solution Provider, (vi) You implement procedures necessary to safeguard the integrity and security of the Licensed Software from unauthorized access and for reconstructing any lost or altered files resulting from catastrophic failure, and (vii) You procure, install and maintain all equipment, telephone lines, data, communications interfaces and other hardware at Your site, and allow Maximizer access as needed to the Licensed Software via remote trouble-shooting, chat session, the Internet or other methods authorized by Maximizer, as Maximizer determines is needed for the purpose of providing the Technical Support and the Third Party Product Maintenance. Maximizer makes no guarantee that its provision of any Technical Support or Third Party Product Maintenance will resolve Your Errors or any other problems with the Licensed Software.
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