Standard Technical Support Sample Clauses

Standard Technical Support. Standard Technical Support shall be as set forth in Schedule A below, and may be amended from time to time by Magentrix. Any such amendment shall be effective as of the date it is posted on the Website.
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Standard Technical Support. 9.1 Electronic and telephone Support Standard technical support allows to have during opening hours (cf. article
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Standard Technical Support. 9.1 Electronic and telephone Support Standard technical support allows to have during opening hours (cf. article 7) an assistance for all the Product(s) referred to in the Order Form. The User has access to the CENTREON online knowledge base 24/7 thanks to the web assistance portal. Technical support includes assistance for Errors correction, as well as installation and basic configuration advices. Technical support must answer to questions, provide the User assistance concerning Product(s) use, the answer to Error reports and decide if a reported Error results of a problem in the functioning of the Product(s) or a problem linked to the User Environment or to the installation of the Product(s). The User must provide the necessary information and documentation for CENTREON to be able to reproduce the Error and all other information reasonably requested by CENTREON. The Support is subject to the compliance with potential Product prerequisites. CENTREON support provides assistance via a remote access software. CENTREON support can also use a VPN solution offered by the User. This method contributes to identify the Error and to reduce resolution periods. The answer period is not applicable in the absence of remote access. Moreover, the response times are only applicable to the solution of configuration Errors and to the supply of Workarounds for software Error(s) (bugs), but are not applicable to the supply of Upgrades containing a solution of the software Errors (bugs).
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Standard Technical Support. For Expert Level support, and for Enterprise Level Support for non-Priority 1 errors, during Vitria's standard business hours (9:00 a.m. to 6:00 p.m. Local Center time, except Vitria published holidays). Vitria shall provide Licensee with Standard Support Services for the installation, maintenance and use of the Products, the identification of Product and/or Documentation problems and the reporting of Bugs. If Licensee has purchased Enterprise Level support, Vitria shall also provide unlimited 24x7x365 access to Vitria's technical support personnel for Priority 1
Sample 1
Standard Technical Support. GET21's authorized personnel will be given the telephone number and email address for GP technical support personnel. GP shall provide telephone support to GET21 on issues relating to the Cage Software between the hours of 9.00 a.m and 5.00 p.m Eastern Time, Monday through Friday. GP may provide on-line support to GET21 on issues relating to the Cage Software through a website. GP will also provide an emergency number providing 24-hour response for logging the support call.
Sample 1
Standard Technical Support. A XXXX contact will be available for standard technical support between the hours of 8.00 a.m and 6.00 p.m Israel Time, Sunday through Thursday. Standard technical support will cover any issue relating to the Software.
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Standard Technical Support 
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Related to Standard Technical Support

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Research Support (a) Having regard to the resources reasonably available for such purposes, the Operator will cooperate with AHS to provide such participation by its Staff as may be reasonable in relation to the carrying out of research within the Province. (b) The Operator agrees to promptly notify AHS in the event that it undertakes or agrees to participate in any form of clinical trial, research project, instrument use, or similar activity which in any way relates to the Services provided under this Agreement. The Operator shall, upon request, provide AHS with written evidence of Client disclosure and consent to research.

  • PRODUCT SUPPORT Partners may provide support for Products and other value-added services, and Partner is responsible for the performance of any services it provides. If Customer purchases Microsoft Support Services through a Partner, Microsoft will be responsible for the performance of those services subject to the terms of this Agreement.

  • Operational Support Systems (OSS The terms, conditions and rates for OSS are as set forth in Section 2.13 of this Attachment.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Manufacturing Services Jabil will manufacture the Product in accordance with the Specifications and any applicable Build Schedules. Jabil will reply to each proposed Build Schedule that is submitted in accordance with the terms of this Agreement by notifying Company of its acceptance or rejection within three (3) business days of receipt of any proposed Build Schedule. In the event of Jabil’s rejection of a proposed Build Schedule, Jabil’s notice of rejection will specify the basis for such rejection. When requested by Company, and subject to appropriate fee and cost adjustments, Jabil will provide Additional Services for existing or future Product manufactured by Jabil. Company shall be solely responsible for the sufficiency and adequacy of the Specifications [***].

  • Procurement of Recovered Materials In the performance of this contract, the Contractor shall make maximum use of products containing recovered materials that are EPA-designated items unless the product cannot be acquired

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Contracted Services PPG and Member Physicians shall render Contracted Services which are not PPG Capitated Services to Members covered under this Addendum B and shall be compensated on a fee-for-service basis at the rates set forth in Addendum E. PPG shall submit claims in accordance with the terms of this Agreement and State and federal law.

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