Common use of Technical Support Contacts Clause in Contracts

Technical Support Contacts. HashiCorp customer support will provide Support to the designated contacts (“Technical Support Contacts”), whom Customer shall designate promptly after signing an Order Form and who shall have relevant technical knowledge and skills regarding deployment and usage of the Software. HashiCorp will provide Support in the English language. Customer may modify its designated Technical Support Contacts at any time during the Support Subscription term by notifying HashiCorp in writing and giving HashiCorp five (5) business days to process the change. Technical Support Contacts will be the only interface with the HashiCorp Support organization. HashiCorp recommends that the Technical Support Contacts attend HashiCorp training courses. In an emergency, a HashiCorp customer support engineer will respond to an issue for an unauthorized contact on an exception basis, subject to later verification and involvement of a named Technical Support Contact. Technical Support Contacts may initiate support requests as follows: a) By voice mail/paging service, for Severity 1 Errors only (as defined in the Support guidelines): +0-000-000-0000 (US); +000000000000 (UK) b) By email, to xxxxxxx@xxxxxxxxx.xxx; or c) By portal. Technical Support Contacts must register with HashiCorp Support on the portal, prior to submitting a ticket.

Technical Support Contacts. HashiCorp customer User support will provide Support to the designated contacts (“Technical Support Contacts”), whom Customer User shall designate promptly after signing an Order Form and who shall have relevant technical knowledge and skills regarding deployment and usage of the Software. HashiCorp will provide Support in the English language. Customer User may modify its designated Technical Support Contacts at any time during the Support Subscription term by notifying HashiCorp in writing and giving HashiCorp five (5) business days to process the change. Technical Support Contacts will be the only interface with the HashiCorp Support organization. HashiCorp recommends that the Technical Support Contacts attend HashiCorp training courses. In an emergency, a HashiCorp customer User support engineer will respond to an issue for an unauthorized contact on an exception basis, subject to later verification and involvement of a named Technical Support Contact. Technical Support Contacts may initiate support requests as follows: a) By voice mail/paging service, for Severity 1 Errors only (as defined in the Support guidelines): +0-000-000-0000 (US); +000000000000 (UK) b) By email, to xxxxxxx@xxxxxxxxx.xxx; or c) By portal. Technical Support Contacts must register with HashiCorp Support on the portal, prior to submitting a ticket.

Technical Support Contacts. HashiCorp customer support will provide Support to the designated contacts (“Technical Support Contacts”), whom Customer shall designate promptly after signing an Order Form and who shall have relevant technical knowledge and skills regarding deployment and usage of the Software. HashiCorp will provide Support in the English language. Customer may modify its designated Technical Support Contacts at any time during the Support Subscription term by notifying HashiCorp in writing and giving HashiCorp five (5) business days to process the change. Technical Support Contacts will be the only interface with the HashiCorp Support organization. HashiCorp recommends that the Technical Support Contacts attend HashiCorp training courses. In an emergency, a HashiCorp customer support engineer will respond to an issue for an unauthorized contact on an exception basis, subject to later verification and involvement of a named Technical Support Contact. Technical Support Contacts may initiate support requests as follows: a) By voice mail/paging service, for Severity 1 Errors only (as defined in the Support guidelines): +0-000-000-0000 (US); +000000000000 (UK) b) By email, to : To xxxxxxx@xxxxxxxxx.xxx; or c) By portal. : Technical Support Contacts must register with HashiCorp Support on the portal, prior to submitting a ticket.