Common use of Technical Support Contacts Clause in Contracts

Technical Support Contacts. Alfresco Support will provide Support to the designated contacts, as identified in an Order Form (“Technical Support Contacts”). The Technical Support Contacts should have “read, write and execute” access to the necessary files, English language communication skills, and relevant technical knowledge. Customer may modify its designated Technical Support Contacts at any time during the term of a Subscription by notifying Xxxxxx in writing and giving Xxxxxx five (5) business days to process the change. Technical Support Contacts will be the only interface to the Xxxxxx customer support center. Xxxxxx recommends that the Technical Support Contacts obtain the applicable Software certification by attending Xxxxxx training courses. In an emergency, an Xxxxxx customer support engineer will respond to an issue for an unauthorized contact on an exception basis, subject to later verification and involvement of a named Technical Support Contact.

Technical Support Contacts. Alfresco Support customer support will provide Support to the designated contacts, as identified in an Order Form (“Technical Support Contacts”). The Technical Support Contacts should have “read, write and execute” access to the necessary files, English language communication skills, and relevant technical knowledge. Customer Company may modify its designated Technical Support Contacts at any time during the term of a Subscription by notifying Xxxxxx Alfresco in writing and giving Xxxxxx Alfresco five (5) business days to process the change. Technical Support Contacts will be the only interface to the Xxxxxx Alfresco customer support center. Xxxxxx Alfresco recommends that the Technical Support Contacts obtain the applicable Software certification by attending Xxxxxx Alfresco training courses. In an emergency, an Xxxxxx Alfresco customer support engineer will respond to an issue for an unauthorized contact on an exception basis, subject to later verification and involvement of a named Technical Support Contact.. 2.2