Scope of Support. AVEVA provides Support Services in accordance with the AVEVA lifecycle support policy applicable to the Supported Software and Goods. The applicable AVEVA lifecycle policy is published on the AVEVA brand support websites and may be referenced in the AVEVA Proposal or CFP User Guide. Although AVEVA and its “Certified Support Providers” (which are third parties retained by AVEVA to provide Support Services to Customer, including but not limited to authorized distributors and other support providers) may attempt to resolve issues arising in earlier AVEVA goods or software versions, they do not have any obligation to do so under any support level in the Support Services unless extended support for retired versions is available and purchased on a product by product basis.
Scope of Support. Enova will use reasonable commercial efforts to make its technical personnel available as reasonably necessary to provide after-sale assistance to Purchaser technical and service personnel to resolve technical support issues. Such support shall consist principally of making appropriate Enova technical personnel available to *. Enova will endeavor to respond to Purchaser inquiries within * after receipt and will endeavor to assist Purchaser in resolving technical support issues as soon as practicable through the exercise of diligent efforts. Enova will provide such support to Purchaser personnel only and shall have no obligation to provide any support whatsoever directly to any Purchaser customer.
Scope of Support. In using HashiCorp Support, Customer agrees it will: (a) provide HashiCorp with sufficient information and resources to correct the applicable Support issue; and (b) promptly install all software updates provided by HashiCorp. Customer is responsible for reading the release notes and any other documentation provided by HashiCorp before installing or upgrading the Software, and for testing the Software before deploying it in a production environment. Customer should also backup its production systems on a regular basis and have those backups available if needed for restoration purposes. HashiCorp is not obligated to provide Support for the following: (a) Software that has been modified or damaged by Customer or a third party (unless at HashiCorp’s direction); (b) issues caused by Customer’s negligence, or a malfunction of Customer’s hardware or cloud-environment, or other causes beyond HashiCorp’s reasonable control; and (c) issues caused by third party software not licensed or provided by HashiCorp that Customer may be using in conjunction with HashiCorp Software.
Scope of Support. In using Alfresco Support, User agrees it will: (a) provide Hyland with sufficient information and resources to correct the applicable support issue; (b) install and operate the Software on an Alfresco-supported stack, as identified at xxxx://xxx.xxxxxxxx.xxx/services/support/stacks/; (c) promptly install all service packs provided by Hyland; and (d) procure, install and maintain all equipment, telephone lines, communication interfaces and other hardware necessary to operate the Software. User is responsible for reading the release notes and any other available documentation before installing or upgrading the Software, and for testing the Software before deploying it in a production environment. User should also backup its production systems on a regular basis and have those backups available if needed for support purposes. Hyland is not obligated to provide support for the following: (a) Software that has been modified or damaged by User or a third party (unless at Xxxxxx’x direction); (b) issues caused by User’s negligence, hardware malfunction or other causes beyond the reasonable control of Hyland; (c) issues caused by third party software not licensed through Hyland or provided by Hyland.
Scope of Support. In using Xxxxxx support, User agrees it will: (a) provide Xxxxxx with sufficient information and resources to correct the applicable support issue; (b) install and operate the Software on an Xxxxxx- supported stack, as identified at xxxx://xxx.xxxxxxxx.xxx/services/support/stacks/; (c) promptly install all service packs provided by Xxxxxx; and(d) procure, install and maintain all equipment, telephone lines, communication interfaces and other hardware necessary to operate the Software. User is responsible for reading the release notes and any other available documentation before installing or upgrading the Software, and for testing the Software before deploying it in a production environment. User should also backup its production systems on a regular basis and have those backups available if needed for support purposes. Hyland is not obligated to provide support for the following: (a) Software that has been modified or damaged by User or a third party (unless at Hyland’s direction); (b) issues caused by User’s negligence, hardware malfunction or other causes beyond the reasonable control of Xxxxxx; (c) issues caused by third party software not licensed through Xxxxxx or provided by Hyland. 2.1 Champ d’application du Support. Dans le cadre du Support de Xxxxxx, l’Utilisateur consent à : (a) fournir à Xxxxxx des informations et des ressources suffisantes pour corriger les problèmes de support rencontrés; (b) installer et utiliser le Logiciel sur un environnement pris en charge par Xxxxxx, tel qu’identifiée surhttp://xxx.xxxxxxxx.xxx/xxxxxxxx/xxxxxxx/xxxxxx/; (c) installer sans délai tous les correctifs fournis par Xxxxxx; et (d) se procurer, installer et assurer la maintenance de tous les équipements, les lignes téléphoniques, les interfaces de communication et les autres matériels informatiques requis pour exploiter le Logiciel. Il appartient à l’Utilisateur de lire les notes publiées et de toute autre documentation disponible avant d’installer ou de mettre à niveau le Logiciel, ainsi que de tester le Logiciel avant de le déployer dans un environnement de production. L’Utilisateur doit également effectuer des sauvegardes régulières de ses systèmes de production et disposer ces sauvegardes si nécessaires à des fins de support. Xxxxxx n’est pas tenu de fournir le support concernant les éléments suivants : (a) les Logiciels modifiés ou endommagés par l’Utilisateur ou un tiers (sauf sur instructions de Xxxxxx) ; (b) les problèmes causés par la négligence de l’U...
Scope of Support. THE COMPANY HAS NO OBLIGATION TO PROVIDE ANY SUPPORT FOR THE PLATFORM, AND/OR ANY OF ITS COMPONENTS, OR TO CONTINUE PROVIDING, UPDATING OR CORRECTING ANY DEFECTS OR ERRORS OF THE PLATFORM, REGARDLESS OF WHETHER YOU INFORM THE COMPANY OF SUCH DEFECTS OR ERRORS OR THE COMPANY OTHERWISE IS, OR BECOMES AWARE OF, SUCH DEFECTS OR ERRORS, TO THE FULLEST EXTENT PERMITTED BY THE LAW. BY WAY OF EXAMPLE AND NOT IN LIMITATION, THE COMPANY DOES NOT WARRANT THAT: A) USE OF THE PLATFORM OR ANY PART THEREOF WILL BE UNINTERRUPTED OR ERROR FREE; B) ALL DEFECTS IN THE PLATFORM WILL BE CORRECTED.
Scope of Support. LMI offers Intel technical phone, email and web support for an unlimited number of incidents. Technical support will include assistance for the Solution and the LMI Components described on Schedule 1A. Such assistance may include assistance with configuration, identification of Equipment and/or Software problems and work-arounds when possible. Assistance may also include, diagnose problems and software updates. LMI will endeavor to provide quality technical support in accordance with generally recognized business practices and standards. • Provide Intel with instructions on how to contact LMI to obtain technical phone and web support. • Respond to Intel requests for technical phone support 24 hours a day, seven days a week for priority 1 and 2 (as defined in Schedule 8C) and during LMI normal business hours (9:00AM to 5:00PM, Boston time, Monday — Friday, excluding holidays) for priority 3 and 4 (as defined in Schedule 8C).. • Technical support provided globally, in English and only English, during the time periods described herein. • Provide support to keep the Solution operating in material conformity with the applicable specifications within the time periods as more fully set forth in Schedule 8E; • Assisting Intel in diagnosing and remedying any errors, defects and problems with the Solution in conjunction with the operation of Intel’s product. • Provide Intel with all Enhancements and maintenance releases relating to the Solution and the LMI Components described on Schedule 8A. • LMI shall provide any and all Documentation and updates for all Connectivity Platform and Solution specifications to Intel.
Scope of Support. In using HashiCorp Support, Customer agrees it will provide HashiCorp sufficient information and resources to correct the applicable Support issue. Customer is responsible for reading the release notes and any other documentation provided by HashiCorp before using the Service. HashiCorp is not obligated to provide Support for issues attributable to causes beyond HashiCorp’s reasonable control or issues caused by third party software not licensed or provided by HashiCorp that Customer may be using in conjunction with the Service.
Scope of Support. Support covers (i) development and production issues for the Lative Service Components; (ii) informational and implementation questions about the Lative Service and its features; and (iii) troubleshooting operational problems with the Lative Service Components. Support does not include issues resulting from the Exclusions or code development, debugging or fixing of Customer’s or third party’s software that interacts with the Lative Service Components. Lative may assist Customer and its third party providers in diagnosing and resolving issues or errors but Customer acknowledges that these matters are outside of Lative’s support obligations
Scope of Support a) Pursuant to the terms of this agreement, Licensor shall provide Licensee technical support via telephone, e-mail responses and fax responses by qualified personnel during Licensor's normal technical support business hours. Such support shall be provided to Licensee's engineers who have questions regarding Licensor's products.
