Scope of Support. AVEVA provides Support Services in accordance with the AVEVA lifecycle support policy applicable to the Supported Software and Goods. The applicable AVEVA lifecycle policy is published on the AVEVA brand support websites and may be referenced in the AVEVA Proposal or CFP User Guide. Although AVEVA and its “Certified Support Providers” (which are third parties retained by AVEVA to provide Support Services to Customer, including but not limited to authorized distributors and other support providers) may attempt to resolve issues arising in earlier AVEVA goods or software versions, they do not have any obligation to do so under any support level in the Support Services unless extended support for retired versions is available and purchased on a product by product basis.
Scope of Support. Enova will use reasonable commercial efforts to make its technical personnel available as reasonably necessary to provide after-sale assistance to Purchaser technical and service personnel to resolve technical support issues. Such support shall consist principally of making appropriate Enova technical personnel available to *. Enova will endeavor to respond to Purchaser inquiries within * after receipt and will endeavor to assist Purchaser in resolving technical support issues as soon as practicable through the exercise of diligent efforts. Enova will provide such support to Purchaser personnel only and shall have no obligation to provide any support whatsoever directly to any Purchaser customer.
Scope of Support. In using HashiCorp Support, Customer agrees it will: (a) provide HashiCorp with sufficient information and resources to correct the applicable Support issue; and (b) promptly install all software updates provided by HashiCorp. Customer is responsible for reading the release notes and any other documentation provided by HashiCorp before installing or upgrading the Software, and for testing the Software before deploying it in a production environment. Customer should also backup its production systems on a regular basis and have those backups available if needed for restoration purposes. HashiCorp is not obligated to provide Support for the following: (a) Software that has been modified or damaged by Customer or a third party (unless at HashiCorp’s direction); (b) issues caused by Customer’s negligence, or a malfunction of Customer’s hardware or cloud-environment, or other causes beyond HashiCorp’s reasonable control; and (c) issues caused by third party software not licensed or provided by HashiCorp that Customer may be using in conjunction with HashiCorp Software.
Scope of Support. 3.1 Support for published and released Software functionality as defined by the Supplier Release Strategy and End of Life Policy.
Scope of Support. In using Alfresco Support, User agrees it will: (a) provide Hyland with sufficient information and resources to correct the applicable support issue; (b) install and operate the Software on an Alfresco-supported stack, as identified at xxxx://xxx.xxxxxxxx.xxx/services/support/stacks/; (c) promptly install all service packs provided by Hyland; and (d) procure, install and maintain all equipment, telephone lines, communication interfaces and other hardware necessary to operate the Software. User is responsible for reading the release notes and any other available documentation before installing or upgrading the Software, and for testing the Software before deploying it in a production environment. User should also backup its production systems on a regular basis and have those backups available if needed for support purposes. Hyland is not obligated to provide support for the following: (a) Software that has been modified or damaged by User or a third party (unless at Xxxxxx’x direction); (b) issues caused by User’s negligence, hardware malfunction or other causes beyond the reasonable control of Hyland; (c) issues caused by third party software not licensed through Hyland or provided by Hyland.
Scope of Support. In using Alfresco support, Company agrees it will: (a) provide Alfresco with sufficient information and resources to correct the applicable support issue; (b) install and operate the Software on an Alfresco- supported stack, as identified at xxxx://xxx.xxxxxxxx.xxx/services/support/stacks/; (c) promptly install all service packs provided by Alfresco; and (d) procure, install and maintain all equipment, telephone lines, communication interfaces and other hardware necessary to operate the Software. 2.1 Champ d’application du support. Pour pouvoir bénéficier du support Xxxxxxxx, la Société s’engage à : (a) fournir à Alfresco des informations et ressources suffisantes pour corriger les problèmes rencontrés ; (b) installer et utiliser le Logiciel sur un environnement pris en charge par Xxxxxxxx, tel que défini sur xxxx://xxx.xxxxxxxx.xxx/services/support/stacks/ ; (c) installer sans délai tous les correctifs fournis par Xxxxxxxx ; et (d) se procurer, installer et assurer la maintenance de tous les équipements, lignes téléphoniques, interfaces de communication et autres matériels requis pour exploiter le Logiciel. Company is responsible for reading the release notes and any other available documentation before installing or upgrading the Software, and for testing the Software before deploying it in a production environment. Company should also backup its production systems on a regular basis and have those backups available if needed for support purposes. Alfresco is not obligated to provide support for the following: (a) Software that has been modified or damaged by Company or a third party (unless at Alfresco’s direction); (b) issues caused by Company’s negligence, hardware malfunction or other causes beyond the reasonable control of Alfresco; (c) issues caused by third party software not licensed through Alfresco or provided by Alfresco. La Société s'engage à lire les notes de mise à jour et toute autre documentation disponible avant d'installer ou de mettre à niveau le Logiciel, et à tester le Logiciel avant de le déployer dans un environnement de production. La Société devra également effectuer des sauvegardes régulières de ses systèmes de production et tenir ces sauvegardes à disposition à des fins de support éventuel. Alfresco n’est débiteur d’aucune obligation de fournir le support concernant les éléments suivants : (a) les logiciels modifiés ou endommagés par la Société ou un tiers (sauf si la modification a été faite à la demande d'Alfresco) ; (b) les ...
Scope of Support. Subject to Section 7 of this Support Agreement, and Customer’s payment of the Support Fees, Customer is entitled to support for the following:
Scope of Support. What Support Includes. NT shall provide Customer with Support consisting of the following: (a) the number of web-based Incident (as defined below) submissions up to the number of designated Contacts (as defined below) of Customer as specified on the Support Matrix; (b) LTS Releases (as defined below) of the Software; and (c) the provision of expert level guidance and troubleshooting to Customer in connection with questions and issues arising from the following Customer activities with respect to the Software: Installation and Downloads: Support for installation includes providing guidance and troubleshooting in connection with Customer’s downloading and installing of the Software. Basic Configuration Issues: Support for configuration includes troubleshooting Customer’s configuration settings for existing installations on Supported Platforms (as defined below) to ensure proper operation and connectivity. Usage Issues: Software experts will answer your “how to” questions related to standard and intended product usage.
Scope of Support. Subject to payment of the relevant Subscription Fees under the Quotation, during any Subscription Period ReaQta will provide the following support for the ReaQta Software for five named Client contacts: Error Correction. ReaQta will use commercially reasonable diligence to correct verifiable and reproducible Errors reported to ReaQta in accordance with ReaQta’s standard reporting procedures as will be in effect and notified from time to time. The Error Correction, when completed, may be provided in the form of a Workaround, consisting of sufficient programming and operating instructions to implement the Error Correction. E-mail Support. ReaQta will maintain an e-mail response system that permits Client to report problems and seek assistance in use of the ReaQta Software via e-mail. Email support is currently only available to named contacts that wish to open a Ticket via xxxxxxx@xxxxxx.xxx. ReaQta’s support representatives will respond to these questions on a commercially reasonable efforts basis, available on business days, that permits Client to report Errors and seek assistance in the use and functionality of the ReaQta Software. Updates. ReaQta may, from time to time, issue updates of the ReaQta Software containing Error Corrections or other improvements. ReaQta will provide reasonable indications to assist Client’s installation and operation of each new update. Because updates may be cumulative, an update may only be useful if Client has obtained and installed all prior applicable updates. ReaQta will use commercially reasonable diligence to enforce a system of response-time standards, based on severity of Tickets/Errors as follows: Severity Level Description
Scope of Support. 8.1. To assist with the equipment operating at optimal performance, Spectra provides the Customer with a variety of technical support assistance, tools, and resources.
