Support Policies. 10.1 The Project is one of the key investment projects to attract foreign investment in Shimen County. The Project enjoys preferential tax treatment during the construction and operation period. The preferential treatment may be stipulated in government meeting minutes and implemented by the tax authority.
10.2 Preferential policies not stipulated in this Agreement but required by Party B shall be negotiated on a case-by-case basis by both parties and confirmed in government meeting minutes. Such government meeting minutes govern the obligations of both parties and define the responsibilities of the subordinate government agencies of Party A.
Support Policies. A current version of such Our Support Policies can be found on Our Website. You agree that You have reviewed the Support Policies and agree to abide by such policies as amended by Us from time to time.
Support Policies. 2Bridge shall have no obligation to provide ---------------- Support Services until it has received the monthly fees due for the then- existing Term. Subscriber acknowledges that all reported errors may not be corrected, and 2Bridge shall have no obligation to correct any errors which 2Bridge is unable to reproduce or which are caused by: (i) Subscriber's hardware or network equipment, (ii) use of the Software for other than the specific purpose for which the Software is designed, (iii) accident, transportation, neglect, misuse, modification or enhancement of the Software, or (iv) any alterations of or additions to the Software performed by parties other than 2Bridge. All restrictions and limitations relating to the Software apply to Updates. 2Bridge reserves the right to impose additional fees for any releases which 2Bridge designates as new products.
Support Policies. Procedures for contacting 2Bridge are set forth in ---------------- Schedule B. 2Bridge shall have no obligation to provide Support Services until it has received the monthly fees due for the then-existing Term. Subscriber acknowledges that all reported errors may not be corrected, and 2Bridge shall have no obligation to correct any errors which 2Bridge is unable to reproduce or which are caused by Subscriber's hardware or network equipment or by use of the 2Bridge Service for other than the specific purpose for which the 2Bridge Service is designed. All restrictions and limitations relating to the 2Bridge Service apply to such Updates. 2Bridge reserves the right to impose additional fees for any releases which 2Bridge designates as new products.
Support Policies. Some customers purchase production support services for their Subscriptions from an Alfresco Business Partner, in which case the Business Partner provides the support to the customer rather than Alfresco. This Section applies to Company only if Company has purchased Subscriptions with Support provided by Xxxxxxxx. If Company has purchased Subscriptions with Support provided by a Business Partner, this Section does not apply to Company and Company must work with its Business Partner to obtain support services.
2.1 Scope of Support. Support consists of assistance and response with installation, usage, problem diagnosis and bug fixes for the Software in accordance with the type of Subscription purchased as outlined in Section 2.4. In order for Alfresco to provide Support, Company must: (a) make reasonable efforts to correct an issue after consulting with Alfresco; (b) provide Alfresco with sufficient information and resources to correct the issue, as well as access to the personnel, hardware, and any additional software involved in discovering the issue; (c) install and operate the Software on an Alfresco-supported stack, as identified at xxxx://xxx.xxxxxxxx.xxx/services/support/stacks/; (d) promptly install all service packs provided by Alfresco; and (e) procure, install and maintain all equipment, telephone lines, communication interfaces and other hardware necessary to operate the Software. Support does not include support for Alfresco Community, hardware, or third party software. Company is responsible for reading the release notes and any other available documentation before installing or upgrading the Software and for testing the Software before deploying it in a production environment. Company should also backup its production systems on a regular basis and have those backups available if needed for support purposes. Alfresco is not obligated to provide Support when: (a) the Software has been changed, modified or damaged; (b) the issue is caused by Company’s negligence, hardware malfunction or other causes beyond the reasonable control of Alfresco; (c) the issue is caused by third party software not licensed through Alfresco or provided by Alfresco; or
Support Policies. Additional support policies, procedures, and services will be described in the Customer Handbook. Genesys may modify this Support and Service Level Policy (any websites referenced in this Agreement) at any time by posting a revised version on the website and by otherwise notifying Customer. The modified terms will become effective upon posting or, if Genesys notifies Customer by email, as stated in the email message. By continuing to use the PureConnect Service after the effective date of any modifications to this Agreement, Customer agrees to be bound by the modified terms. Genesys last modified this Agreement on the date listed at the end of this Agreement. If such modification materially decreases any of Genesys’ obligations or the functionality of the PureConnect Service, Customer may terminate this Agreement. Genesys will have no obligation to take any action to correct a problem reported by Customer if Genesys determines that the problem: (i) arises from use of the PureConnect Services or Interface Software contrary to this Support and Service Level Policy or the documentation regarding the service provided to Customer by Genesys; (ii) arises from Customer’s use of the PureConnect Services or Interface Software in combination with equipment or third party software not certified by Genesys for use in combination with the PureConnect Services and Interface Software; or (iii) is not included in standard support services as defined in the PureConnect Customer Guide. At Customer’s request and Genesys’ discretion, Genesys may attempt to correct such problems at ’ then-current rates for such services. Support will be provided by telephone, web ticketing and remote access and does not include support at any Customer Site.
Support Policies. Given that Party B is in line with the development orientation of XETDZ, to support Party B's rapid development, Party A shall provide the following support policies (for the purposes of this Agreement, rewards, grants, support funds, and subsidies are hereinafter referred to collectively as "grants").
3.1 Transitional space support: Party A shall provide the Project Company with a transitional plant of about 28,000 square meters within the jurisdiction of Party A free of charge for four (4) years. The property management fees, water and electricity costs, and other expenses incurred in the use of the transitional plant shall be borne by the Project Company. The lease commencement date, leased area, and price of the premises shall be subject to the lease contract (the lease deposit is equal to 3 months' rent and the rent free period is 6 months).
3.2 Industrialization support: Party A shall construct a standard plant of about 60,000 square meters in Party A's Qiaonan area for the Project Company by the end of 2025, with the delivery standards and method being subject to further negotiation between the parties. The Project Company may, based on its future operation and development needs, buy back the standard plant, with the price and method being subject to further negotiation between the parties.
3.3 Decoration support:
Support Policies. Taleo will provide support in accordance with Xxxxx’s then current support policy, which may be acquired from Your Taleo contact. Xxxxx hosts and maintains the Software and all Your and candidate data uploaded to or entered into the Software in accordance with these policies and reserves the right to make changes to them and its hosting and technical infrastructure, provided such changes do not materially degrade the overall level of service provided to Taleo customers.
Support Policies. 3.2.1. US Holidays are observed and excluded from the following support days
3.2.2. Standard Support 6:00 AM to 5:00 PM, Monday - Friday
3.2.2.1. Low Priority issues or higher
3.2.3. Extended Support 5:00 PM to Midnight, Monday - Friday
3.2.3.1. High Priority issues or higher
3.2.4. Emergency Support is always available including holidays
3.2.4.1. Critical Priority issues only
3.2.5. Every support event ticket will be followed by an NPS score. Any score less than 8 will be followed up with an internal incident report available upon request.
Support Policies
