Technician Installed Parts. If a problem with your product cannot be resolved via telephone, a Service Technician will be dispatched to arrive at your location. You must provide a suitable working area for the disassembly and reassembly of the product. Hours of Field Service Coverage 9x5 coverage: 9 hours per day, 5 days per week, during normal business hours, excluding local public & national holidays 24x7 coverage: 24 hours per day, 7 days per week, 365 days per year Response Times An 8 Hour Response time target is the time period from when the telephone-based troubleshooting is completed and logged, to the delivery of the CRU or arrival of a Service Technician and part at the Customer’s location for repair. This 8-hour period is in addition to the average problem determination time of 2 hours from call placement for both parties to determine problem and define the required action plan.
Technician Installed Parts. 기술자설치부품 If a problem with your product cannot be resolved via telephone, a Service Technician will be dispatched to arrive at your location. You must provide a suitable working area for the disassembly and reassembly of the product. 전화로귀하의제품의문제가해결되지않을경우, 서비스기술자가귀하의사업장에파견될것입니다. 귀하는제품의분해및재조립에필요한적절한작업공간을제공하여야 합니다. Hours of Field Service Coverage 필드서비스커버리지 9x5 coverage: 9 hours per day, 5 days per week, during normal business hours, excluding local public & national holidays 24x7 coverage: 24 hours per day, 7 days per week, 365 days per year 9x5 커버리지: 해당지역및국가의공휴일을제외한통상의영업시간중, 주5일, 1일9시간 24x7 커버리지: 연중365일, 주7일, 1일24시 Response Times 대응시간 An 8 Hour Response time target is the time period from when the telephone based troubleshooting is completed and logged, to the delivery of the CRU or arrival of a Service Technician and part at the Customer’s location for repair. This 8-hour period is in addition to the average problem determination time of 2 hours from call placement for both parties to determine problem and define the required action plan. 8시간 대응시간 목표는 전화를 통한 문제해결 과정이 완료되어 기록이 남겨진 때로부터, CRU의 배송시까지 또는 서비스기술자가 보수를 위해 고객의 사업장에 도착할 때까지의시간입니다. 위8시간은전화를한때로부터양당사자가문제점을판단하고필요한조치를결정하기위한평균적문제결정시간인2시간에추가되는것입니다.
