Hour Response Time Sample Clauses
The Hour Response Time clause establishes a specific timeframe within which one party must respond to communications or requests from the other party, typically measured in hours. In practice, this means that if a service provider receives a support ticket or inquiry, they are contractually obligated to acknowledge or address it within the agreed number of hours, such as four or twenty-four hours. This clause ensures prompt attention to issues, minimizes delays, and sets clear expectations for responsiveness, thereby improving service quality and accountability.
Hour Response Time. The City and the Association agree that a one (1) hour response time is a reasonable requirement. The parties agree that employees hired after July 1, 1992, may be required to reside at a location from which they can report to work within one (1) hour. This requirement will not be imposed until six (6) months after the affected employees have completed their initial probationary period.
Hour Response Time a) MSRNE will respond to a service request within 24 hours from time of request.
Hour Response Time. 8 hour response time target is the time period from when the telephone based troubleshooting is completed and logged, to the delivery of the CRU or arrival of a service technician at your location. This 8-hour period is in addition to the average problem determination time from call placement for both parties to determine problem and define the required action plan.
Hour Response Time. 4 hour response target time is the time period from when the telephone based troubleshooting is completed and logged, to the delivery of the CRU or arrival of a service technician at your location. This 4-hour period is in addition to the average problem determination time from call placement for both parties to determine problem and define the required action plan.
Hour Response Time. For a major issue (system is unusable, to be determined by the procuring entity), the Contractor must have a technician onsite within 4 hours of receipt of the issue reported.