Common use of Telephone Access Clause in Contracts

Telephone Access. (a) The Licensee shall maintain sufficient customer service representatives in order to answer all Subscriber calls, in compliance with the FCC's Customer Service Obligations at 47 C.F.R. §76.309, attached hereto as Exhibit 7, during Normal Business Hours, as defined therein. (b) The Licensee's main customer service office(s) shall have a publicly listed local telephone connection for Bedford Subscribers. (c) Pursuant to 47 C.F.R. §76.309(c)(1)(B), under Normal Operating Conditions, as defined, telephone answer time by a customer service representative, including wait time, shall not exceed thirty (30) seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty (30) seconds. Said standards shall be met no less than ninety (90) percent of the time under normal operating conditions, measured on a quarterly basis. (d) A Subscriber shall receive a busy signal less than three (3%) of the time, measured on a quarterly basis, under normal operating conditions. (e) The Issuing Authority shall have the right to direct the Licensee to submit a "busy study" from the telephone company which provides service to the Licensee, if the quarterly reports, subject to Section 13.4 infra, do not clearly document that the Licensee's telephone lines are accessible to Subscribers as required herein.

Telephone Access. (a) The Licensee shall maintain sufficient customer service Customer Service representatives in order to answer all Subscriber calls, in compliance with the FCC's FCC‟s Customer Service Obligations at 47 C.F.R. §76.309, attached hereto as Exhibit 78, during Normal Business Hoursnormal business hours, as defined therein. (b) The Licensee's Licensee‟s main customer service Customer Service office(s) shall have a publicly listed local or toll free telephone connection number for Bedford Westford Subscribers. (c) Pursuant to 47 C.F.R. §76.309(c)(1)(B), under Normal Operating Conditions, as definednormal operating conditions, telephone answer time by a customer service Customer Service representative, including wait time, shall not exceed thirty (30) seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty (30) seconds. Said standards shall be met no less than ninety (90) percent of the time under normal operating conditions, measured on a quarterly basis. (d) A Subscriber shall receive a busy signal less than three percent (3%) of the timetime on average, during the hours specified in Section 12.2(a) above, measured on a quarterly basis, under normal operating conditions. (e) The Issuing Authority shall have the right to direct the Licensee to submit a "“busy study" ” from the telephone company which provides service to the Licensee, if the quarterly reports, subject to Section 13.4 13.5 infra, do not clearly document that the Licensee's Licensee‟s telephone lines are accessible to Subscribers as required herein.

Telephone Access. (a) The Licensee shall maintain sufficient customer service representatives in order to answer all Subscriber calls, in compliance with the FCC's Customer Service Obligations at 47 C.F.R. §76.309, attached hereto as Exhibit 78, during Normal Business Hours, as defined therein. (b) The Licensee's main customer service office(s) shall have a publicly listed local telephone connection number for Bedford SubscribersLexington subscribers. (c) Pursuant to 47 C.F.R. §76.309(c)(1)(B), under Normal Operating Conditions, as defined, telephone answer time by a customer service representative, including wait time, shall not exceed thirty (30) seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty (30) seconds. Said standards shall be met no less than ninety (90) percent of the time under normal operating conditions, measured on a quarterly basis. (d) A Subscriber shall receive a busy signal less than three (3%) of the time, measured on a quarterly basis, under normal operating conditions. (e) The Issuing Authority shall have the right to direct the Licensee to submit a "busy study" from the telephone company which provides service to the Licensee, if the quarterly reports, subject to Section 13.4 13.5 infra, do not clearly document that the Licensee's telephone lines are accessible to Subscribers as required herein.

Telephone Access. (a) The Licensee shall maintain sufficient customer service representatives in order to answer all Subscriber calls, in compliance with the FCC's Customer Service Obligations at 47 C.F.R. §76.309, attached hereto as Exhibit 710 , during Normal Business Hours, as defined therein. (b) The Licensee's main customer service office(s) shall have a publicly listed local telephone connection number for Bedford SubscribersDedham subscribers. (c) Pursuant to 47 C.F.R. §76.309(c)(1)(B), under Normal Operating Conditions, as defined, telephone answer time by a customer service representative, including wait time, shall not exceed thirty (30) seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty (30) seconds. Said standards shall be met no less than ninety (90) percent of the time under normal operating conditions, measured on a quarterly basis. (d) A Subscriber shall receive a busy signal less than three (3%) of the time, measured on a quarterly basis, under normal operating conditions. (e) The Issuing Authority shall have the right to direct the Licensee to submit a "busy study" from the telephone company which provides service to the Licensee, if the quarterly reports, subject to Section 13.4 13.5 infra, do not clearly document that the Licensee's telephone lines are accessible to Subscribers as required herein.

Telephone Access. (a) The Licensee shall maintain sufficient customer service representatives in order to answer all Subscriber calls, in compliance with the FCC's Customer Service Obligations at 47 C.F.R. §76.309º76.309, attached hereto as Exhibit 78, during Normal Business Hours, as defined therein. (b) The Licensee's main customer service office(s) shall have a publicly listed local telephone connection number for Bedford SubscribersLexington subscribers. (c) Pursuant to 47 C.F.R. §76.309(c)(1)(Bº76.309(c)(1)(B), under Normal Operating Conditions, as defined, telephone answer time by a customer service representative, including wait time, shall not exceed thirty (30) seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty (30) seconds. Said standards shall be met no less than ninety (90) percent of the time under normal operating conditions, measured on a quarterly basis. (d) A Subscriber shall receive a busy signal less than three (3%) of the time, measured on a quarterly basis, under normal operating conditions. (e) The Issuing Authority shall have the right to direct the Licensee to submit a "busy study" from the telephone company which provides service to the Licensee, if the quarterly reports, subject to Section 13.4 13.5 infra, do not clearly document that the Licensee's telephone lines are accessible to Subscribers as required herein.