Call Answer Timeliness Sample Clauses

Call Answer Timeliness. SPECIFICATION: the percentage of calls answered by a live voice (during operating hours). REQUIRED STANDARD: The PBM shall answer 80% of telephone calls by a live voice (during operating hours) within 30 seconds.
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Call Answer Timeliness. Report the percentage of calls received by the member services call centers (during the member services operating hours) during the measurement year that were answered by a live voice within 30 seconds.
Sample 1Sample 2
Call Answer Timeliness. The percentage of calls answered by a live voice (during operating hours) within 30 seconds.
Sample 1Sample 2
Call Answer Timeliness. At least eighty percent (80%) of calls received by the CONTRACTOR’S customer service (during operating hours) during the measurement period were answered by a live voice within thirty (30) seconds. (See Section III.
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Call Answer Timeliness. At least eighty percent (80%) of calls Five thousand ($5,000) dollars for each percentage point for which the standard is not met in each month) received by the CONTRACTOR’S customer service (during operating hours) during the measurement period were answered by a live voice within thirty (30) seconds. (See Section 260B.)
Sample 1
Call Answer Timeliness. At least eighty percent (80%) of calls received by the CONTRACTOR’S customer service (during operating hours) during the measurement period were answered by a live voice within thirty (30) seconds. (See Section 260B.) Five thousand ($5,000) dollars for each percentage point for which the standard is not met in each month)
Sample 1
Call Answer Timeliness the average number of seconds elapsing before the Carrier connects a member's telephone call to its service representative.
Sample 1
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Related to Call Answer Timeliness

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