TISCOM Enterprise Services and Operations Division (ESOD Sample Clauses

TISCOM Enterprise Services and Operations Division (ESOD. TISCOM Enterprise Service and Operations Division (ESOD) agrees to the following responsibilities and/or requirements in support of this Agreement to include: • Providing the EMF as the interface for operational service matters between the PLMs and C4ITSC-FSD. The EMF will be the conduit of information, notices, reports, etc. to C4ITSC-FSD. The EMF will handle PLM notifications, escalations and assignments of tickets. • Scheduling required enterprise outages, Time Compliance Technical Orders (TCTOs). • Owning, managing and generating News and Update Bulletins (NUBs). Provide CSD with all NUBs. • Preparing and distributing the IT Infrastructure Report to CSD. • Conducting a weekly CAB. • Providing CSD access to EMF SOPs and Job Aids. • Providing CSD access to the RFC process. • Providing training for Enterprise Topology materials and plan for C4ITSC-FSD staff as necessary. • Providing CSD access to appropriate Enterprise monitoring tools • Coordinating all enterprise incident service restoral tasking of ESU/ESD resources via the CSD. • Providing notification of all enterprise outages that impact or potentially impact user community • Ensuring C4IT Leadership notification is properly executed through the Government Watch Officer for all PL-1 & PL-2 outages • Ensuring CGCIRT keeps CSD informed of enterprise affecting attacks including symptoms. CGCIRT will diagnose and react to malicious attacks. • CGCIRT will provide a Classified Spill Questionnaire and Classified Spill Checklist as a job aide for the CSO & CSD. Once completed CGCIRT will pass necessary information to TISCOM EMF for Exmerge and backup tape confiscation. Any work requests for CSD or ESU/ESD will be coordinated through the TISCOM EMF. CGCIRT will provide notification and status tracking for DHS. • Managing all enterprise incidents.
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