Malicious Attacks. If a third party not associated with Servers Australia initiates a "Denial of Service" or other form of disabling attack against your hosting or major portions of the Servers Australia core network, Servers Australia will do everything in its power to stop the attack, but cannot guarantee a resolution time.
Malicious Attacks if a third party not associated with Xxxx initiates a disabling attack against Our Servers, Nubo will do everything in its power to stop the attack, but cannot guarantee a resolution time.
Malicious Attacks. If a third party not associated with Nine Virtual Technologies, Inc. initiates a “Denial of Service” or other form of attack designed to disable our network availability/server availability and/or the availability of your vOffice desktop, we will do everything in our power to stop the attack, but cannot guarantee a resolution time. Any downtime associated will not be eligible for a Service Credit. Service Definitions The following definitions apply to our 99.9% Uptime Guarantee: Unavailability – the total unavailability for the relevant Nine Virtual Technologies vOffice Service. For the avoidance of doubt, customer outages and Planned Maintenance are excluded from this definition. Customer Outages/Unavailability – any outage caused by any of the Customer’s Hardware, Network Equipment, or any change, modification, or action taken by the Customer’s personnel.
Malicious Attacks. If a third party not associated with Cloud Inspire and ahome cloud initiate a «Denial of Service» or other form of disabling attack against a customer’s managed server or major portions of our network, we will do everything in our power to stop the attack, but cannot guarantee a resolution time. Cumulative Downtime per City/Location per Month Silver tier 3 Best Effort* tier 5 Hardware replacement When does the SLA starts ? 5%/hour 12 hours N/A N/A Network failure When does the SLA starts ? 5%/hour 4 hours N/A N/A Extended scheduled mainte- xxxxx When does the SLA starts ? 5%/hour 2 hours N/A N/A Act of God/Regional Instability 0 % 0 % Region Johannesburg Lagos % definition: The «%» for each Tier is the refund on the base monthly fee for a single server, up to 50% of your monthly bill as per your paid plan. Time definition: After Cloud Inspire has confirmed a hardware failure, Cloud Inspire has this *time* to proceed with the replacement. A reboot attempt has to be requested, and performed before concluding it’s a hardware issue. It starts after the *time* of a confirmed network wide failure. The *time* counts past the initial estimated and announced downtime, or for unscheduled and unan- nounced maintenance ie: if Cloud Inspire planned a 2 hours maintenance in Tier 3, Cloud Inspire is allowed to take an additional hour without having to issue compensation. *Best Effort/Tier 5 No SLA applies in these locations. This is often due to a location being one of our emerging markets, or loca- tions in which network, hardware and resolution standards are not up to par with the rest of the world. It is important to note that this SLA does not reflect, or affect the ticket and phone support hours or E.T.A.’s, and is subject to change at Cloud Inspire’s sole discretion.
Malicious Attacks if a third party not associated with SysAid initiates a disabling attack against Our Xxxxxx, SysAid will do everything in its power to stop the attack, but cannot guarantee a resolution time.
Malicious Attacks if a third party not associated with Licensor initiates a "Denial of Service" or other form of disabling attack against our network or services, Licensor, will take all reasonable commercial steps to stop the attack, but cannot guarantee a resolution time. SLA Credits In the event that Licensor does not meet this SLA, Licensee will become eligible to request compensation for downtime. If Licensor is directly responsible for causing the downtime, Licensee will receive a credit for 2 times the actual amount of downtime. This means that if your server is unreachable for 1 hour outside of the regularly scheduled maintenance times and beyond the 1% allowed, the Licensee will receive 2 hours of credit. If Licensor is not directly responsible for causing the downtime, Licensee will not receive a credit for downtime. All requests for compensation for such downtime credits must be received within five (5) business days of the incident in question. The amount of compensation shall not exceed the cost of one month’s subscription. Appendix 3
Malicious Attacks. If a third party not associated with Venom IT initiates a "Denial of Service" or other form of disabling attack against your Dynamic Server or major portions of our network, Venom IT will do everything in its power to stop the attack, but cannot guarantee a resolution time. Other Exclusions Any force majeure such as a war, riots, pandemic or natural disaster. Cybercrimes such as nation- state attacks and any wide-spread disruptions of the Internet or large-scale DoS or DDoS attacks will also be considered as force majeure, and any disruptions in service due to force majeure will not be eligible for SLA credits. Service Definitions Unavailability is the cumulative total unavailability for the relevant Venom IT Service. For the avoidance of doubt, Client Outages and Planned Maintenance are excluded from this definition Client Outages/Unavailability means any outage caused by any of the Unsupported Software and Hardware (as specified in the Scoping Document) or any change or action taken by the Client’s Personnel.
