Total Quality Customer Service Sample Clauses

Total Quality Customer Service. Objective Instil a quality customer service ethic throughout all areas of the SGIC focussing on: Policy Holders Claimants Government Clients Service Providers Internal Customers Rationale & Strategy The development, implementation and commitment to total quality customer service standards is intrinsic to the business of SGIC. The Board and Management of the SGIC are committed to raising the public image of SGIC through a total quality customer serve programme that ensures every employee is fully aware of the organisation's customer service standards, has the competence to meet those standards and fully understands and is committed to the notion that the success of the SGIC depends upon the quality of service they deliver. During 1995/1996 the SGIC will initiate a number of customer service programmes to achieve this stated objective: Base line measurement of existing public and customer perception of the SGIC will be analysed identifying gaps and opportunities for improvement. Increased investment by SGIC into road safety campaigns Staff surveys will be conducted to assess current attitudes and behaviour toward internal and external customers. Cultural and attitudinal changes will be achieved through an awareness raising programme focussing on the areas identified in the market research. Customer Service initiatives will be inbuilt as a performance measure into every employees performance management and development plans.
Sample 1
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Total Quality Customer Service. Objective Instil a quality customer service ethic throughout all areas of the SGIC focussing on: Policy Holders Claimants Government Clients Service Providers Internal Customers
Sample 1

Related to Total Quality Customer Service

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Lead Customer Service Agent Baggage Addressed to Customer Service Agents, Central Baggage Performance Agents and Central Baggage Tracing Agents. Selection will be on the basis of basic classification seniority. NOTE: Secondary consideration to be given to Lead Station Attendants, Station Attendants, Cargo Communications Operators, Station Attendants – Part-Time, all Cabin Servicing & Cleaning Attendants (full time and part-time) at the point only.. Selection will be on the basis of the applicant’s seniority in basic classification.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.

  • CUSTOMER SERVICE ACCESS The Competitive Supplier agrees to provide, or cause to be provided, certain customer services to Participating Consumers. Such services shall be reasonably accessible to all Participating Consumers, shall be available during normal working hours, shall allow Participating Consumers to transact business they may have with the Competitive Supplier, and shall serve as a communications liaison among the Competitive Supplier, the Town, and the Local Distributor. A toll-free telephone number will be established by Competitive Supplier and be available for Participating Consumers to contact Competitive Supplier during normal business hours (9:00 A.M. - 5:00 P.M. Eastern Standard Time, Monday through Friday) to resolve concerns, answer questions and transact business with respect to the service received from Competitive Supplier. The Town will post program-related information on the Town’s website which will be available to Participating Consumers for general information, product and service information, and other purposes.

  • Interconnection Customer Provided Services The services provided by Interconnection Customer under this LGIA are set forth in Article 9.6 and Article 13.5.1. Interconnection Customer shall be paid for such services in accordance with Article 11.6.

  • Attachment A, Scope of Services The scope of services is amended as follows:

  • Minimum Customer Support Requirements for TIPS Sales Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement.

  • Online Services Microsoft warrants that each Online Service will perform in accordance with the applicable SLA during Customer’s use. Customer’s remedies for breach of this warranty are in the SLA. The remedies above are Customer’s sole remedies for breach of the warranties in this section. Customer waives any breach of warranty claims not made during the warranty period.

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