Service Outage Time definition

Service Outage Time means the period beginning when customer opens a trouble ticket qualifying as Critical with Sprint for the Service Outage and continuing until the time such trouble ticket is cleared and the affected service is restored by Sprint.
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Service Outage Time means the length of the Service Outage, beginning when the Service Outage begins and ending when the Service is fully functional; Service Outage credits will NOT be issued unless and until an appropriate Support Ticket is opened by the LICENSEE.
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Service Outage Time. The period beginning when the Customer opens a Priority 1 Trouble Ticket with VTSL for a Service Outage and continuing until the time such Trouble Ticket is cleared and the affected service is restored by VTSL.
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Examples of Service Outage Time in a sentence

  • Rogers will provide the Customer with two types of MTTR performance levels: Network MTTR, which is only valid for Service Outage Time between Network Access Points (NAPs); and Fibre MTTR, which is valid between and including the demarcation points, Access Network (where provided by Rogers) and the Rogers Core Network.

  • Service Outage Time is the total of all recorded Out of Service conditions collected by the Rogers Trouble Reporting System (TRS) for a particular Optical Wavelength circuit during a specific month.

  • Service Outage Time: The time the service is not meeting a specified performance of Quality of Service.

  • Mean Time To Repair [MTTR] = (Service Outage – Excluded Outage Time Hours)/Outage Count), provided, that Service Outage Time, Excluded Outage Time and Outage Count are measured over a single calendar month.

  • Mean Time To Repair Service objectives are according to the following table: Carrier Ethernet Ethernet 8 Hours Up to 10% MRC DIA Ethernet Access 8 Hours Up to 10% MRC Cable Broadband Service 24 Hours Up to 10% MRC *MTTR is calculated as Service Outage Time Hours - Excluded Outage Time Hours/Outage Count measured over a single calendar month.

  • Wave Service Outage Time attributed to Eligible Customer’s delay in responding to Sprint’s requests for assistance torepair an outage or failure to release the circuit for intrusivetesting.

  • The tool by which an Eligible Customer reports a perceived Service Outage issue to PBX-Change and the sole means by which Service Outage Time is calculated.

  • Such Service Outage Time shall be used to determine any Service Outage credit that the Customer shall be entitled to (“ Service Outage Credit”).

  • Customer Specific Service Outage Time – the length of the Service Outage, beginning when the Customer first opens an appropriate Trouble Ticket and ending when the Service is fully functional; Service Outage credits will NOT be issued unless and until an appropriate Trouble Ticket is opened by the Customer.

  • Wave Service Outage Time attributed to Eligible Customer’s delay in responding to Sprint’s requests for assistance to repair an outage or failure to release the circuit for intrusive testing.


More Definitions of Service Outage Time

Service Outage Time means the total time of the following (1) and (2):
Sample 1
Service Outage Time means the period of time beginning when 1-VOIP opens a Trouble Ticket (i.e., when the Customer's Voice Service is completely inoperable) for a Service Outage and continuing until the Service is restored and an internally created electronic notification is generated which includes 1-VOIP 's time stamp indicating when the Service was restored. This time stamp will then be entered into the Trouble Ticket. Service Outage Time is measured solely by time stamps created by 1-VOIP and is rendered invalid if Customer or any affected User is either unavailable or non-cooperative.
Sample 1
Service Outage Time means the period starting at the exact time which an outage is first reported and up to when the service and/or functionality is fully restored;
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Related to Service Outage Time

  • Service Outage means an instance when the Customer is unable to route traffic to one or more Customer Sites via the Network, which results in Service Downtime;

  • Outage has the meaning set forth in the CAISO Tariff.

  • Planned Outage means the removal of equipment from service availability for inspection and/or general overhaul of one or more major equipment groups. To qualify as a Planned Outage, the maintenance (a) must actually be conducted during the Planned Outage, and in Seller’s sole discretion must be of the type that is necessary to reliably maintain the Project, (b) cannot be reasonably conducted during Project operations, and (c) causes the generation level of the Project to be reduced by at least ten percent (10%) of the Contract Capacity.

  • Planned Downtime means planned downtime for upgrades and maintenance to the Services scheduled in advance of such upgrades and maintenance.

  • Scheduled Downtime has the meaning set forth in Section 5.2.

  • Scheduled Outage means the final outage plan as approved by the RPC as per the provisions of the Grid Code;

  • Unplanned Service Interruption means any Service Interruption where events or circumstances prevent the timely communication of prior warning or notice to the Trader or any affected Customer;

  • Network Integration Transmission Service means the transmission service provided under Tariff, Part III.

  • Outages means the planned unavailability of transmission and/or generation facilities dispatched by PJM or the NYISO, as described in Section 35.9 of this Agreement.

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Service Switching Point (SSP) is a telephone central office switch equipped with a Signaling System 7 (SS7) interface.

  • Transmission Service means Point-To-Point Transmission Service provided under Tariff, Part II on a firm and non-firm basis.

  • Planned Service Interruption means a Service Interruption that has been scheduled to occur in accordance with Schedule 5;

  • Excused Downtime means the number of minutes in the Charging Period that the LSP is unavailable due to:

  • Service Window means the time periods during the Service Period during which the Provider agrees to make Available, and provide in accordance with this Agreement, the Flexibility Services to the Company, as defined in Schedule 1;

  • Network Transmission Service means transmission service provided pursuant to the rates, terms and conditions set forth in Tariff, Part III, or transmission service comparable to such service that is provided to a Load Serving Entity that is also a Transmission Owner.

  • Transmission Service Provider means the entity that administers the transmission tariff and provides transmission service to transmission customers under applicable transmission service agreements.

  • Service Down Time (SDT) means the time period when specified services with specified technical and operational requirements as mentioned in section titled “WARRANTY SUPPORT”” are not available to Gov. of W. Bengal and its user departments and organizations.

  • Service Switching Point (SSP) means the telephone Central Office Switch equipped with a Signaling System 7 (SS7) interface.

  • Unscheduled Outage means an interruption resulting in reduction of the Availability of the Element(s) / Project (as the case may be) that is not a result of a Scheduled Outage or a Force Majeure Event.

  • Unscheduled Downtime means any time when any or all of the applications and Services provided by the Supplier to the Customer shall be unavailable to the Customer due to unexpected system failures other than Scheduled Downtime or the downtime is attributable to events not under the control of the Supplier.

  • Service Interruption means the cessation of electricity supply to an ICP for a period of 1 minute or longer, other than by reason of De-energisation of that ICP:

  • Excused Outage means any disruption to or unavailability of Services caused by or due to (i) Scheduled Maintenance,

  • Generation Service means the sale of electricity, including ancillary services such as the provision of reserves, to a Customer by a Competitive Supplier.

  • Service Drop means a cable that, by its design, capacity and relationship to other cables of the Company, can be reasonably considered to be for the sole purpose of connecting backbone of the Equipment to not more than one individual customer or building point of presence or property;

  • Forced Outage means any unplanned reduction or suspension of the electrical output from the Facility resulting in the unavailability of the Facility, in whole or in part, in response to a mechanical, electrical, or hydraulic control system trip or operator-initiated trip in response to an alarm or equipment malfunction and any other unavailability of the Facility for operation, in whole or in part, for maintenance or repair that is not a scheduled maintenance outage and not the result of Force Majeure.