User Satisfaction. Acxiom and D&B will conduct a survey at agreed-to intervals (not less than annually) of an agreed upon percentage of the D&B user community. The surveys shall be designed to determine the level of user satisfaction and areas where user satisfaction can be improved. Such surveys shall include representative samples of each major category of user of the Services within D&B. Acxiom and D&B will mutually agree on the form and content of the surveys, which shall be no less thorough than Acxiom’s customary user satisfaction program. The parties will jointly review the results of the surveys, and Acxiom will develop and implement a plan to improve user satisfaction in areas where user satisfaction is low. D&B’s satisfaction shall be an element of Acxiom employees’ personnel measurements and a key factor in determining business unit success. Such factors shall comprise a significant percentage of the variable incentive compensation pay of each individual holding a Key Acxiom Position.
User Satisfaction. First Data and Capital One will conduct a survey at agreed-to intervals (not less than annually) of an agreed upon percentage of Capital One’s user community. The surveys shall be designed to determine the level of user satisfaction and areas where user satisfaction can be improved. Such surveys shall include representative samples of each major category of user within Capital One and an agreed upon number of in-depth face-to-face or telephone interviews. First Data and Capital One will mutually agree on the form and content of the surveys, which shall be no less thorough than First Data’s customary user satisfaction program. The parties will jointly review the results of the surveys, and First Data will develop and implement a plan to improve user satisfaction in areas where user satisfaction is low. [* * *] shall be an element of First Data [* * *]. Such factors shall comprise a [* * *].
User Satisfaction. Vendor and ACI shall conduct satisfaction surveys in accordance with Schedule K (User Satisfaction Survey Guidelines). The surveys shall be designed to determine the level of user satisfaction and areas where user satisfaction can be improved. Such surveys shall include representative samples of each major category of user within ACI and may include a number of in-depth face-to-face or telephone interviews. Vendor and ACI shall mutually agree on the form and content of the surveys, which shall be no less thorough than Vendor’s customary user satisfaction program as set forth in Schedule K (User Satisfaction Survey Guidelines). The Parties shall jointly review the results of the surveys, and Vendor shall develop and implement a plan to improve user satisfaction in areas where user satisfaction is low. ACI’s satisfaction as indicated in the survey results will be a factor in determining the compensation for all individuals holding Key Vendor Positions. Confidential Master Services Agreement
User Satisfaction. Supplier will conduct Satisfaction Surveys in accordance with Section 6 of Schedule B. Health Net’s satisfaction with the Services will be taken into account by Supplier in its performance appraisals of Supplier Personnel.
User Satisfaction. The Parties will agree to a methodology for reporting about User satisfaction which methodology may include [*]
User Satisfaction. (a) Working in consultation with Health Net, Supplier will conduct a survey annually (or on such other frequency as the Parties may agree) of an agreed percentage of Health Net’s internal user community (i.e., not including Health Net customers). The surveys will be designed to determine the level of satisfaction with the Services and identify areas where satisfaction could be improved. The surveys will include representative samples of each major category of Health Net internal users and an agreed number of in-depth, face-to-face or telephone interviews. Health Net and Supplier will mutually agree on the form and content of the surveys, which will be no less thorough than those used customarily by Supplier. The Parties will jointly review the results of the surveys, and Supplier will develop and carry out a plan to improve satisfaction in areas where Health Net considers it to be lower than it should be.
(b) Health Net’s satisfaction with the Services will be taken into account by Supplier in its performance appraisals of Supplier Personnel.
User Satisfaction. (a) Working in consultation with Solectron, IBM will conduct a survey annually (or on such other frequency as the Parties may agree) of an agreed percentage of Solectron’s End User community. The surveys will be designed to determine the level of End User satisfaction with the Services and identify areas where End User satisfaction could be improved. The surveys will include representative samples of each major category of Solectron End User and an agreed number of in-depth, face-to-face or telephone interviews. Solectron and IBM will mutually agree on the form and content of the surveys, which will be no less thorough than those used customarily by IBM. The Parties will jointly review the results of the surveys, and IBM will develop and carry out a plan to improve End User satisfaction in areas where Solectron considers it to be lower than it should be.
(b) Solectron’s satisfaction with the Services will be a key performance factor in IBM’s performance appraisals of personnel filling Key IBM Positions.
(c) Solectron’s overall satisfaction with the Services will be measured and subject to credits/bonus as specified in Schedule B (Performance Management).
User Satisfaction. If the Service is rated satisfactory or better in a quarter by Service Credit is One Month’s E- Recruitment Service Charge multiplied by:
User Satisfaction. Survey Results Performance Guarantee
User Satisfaction. The Service Credit due for the month will be the highest of the three individual service credits, less any available Service Bonus (but Service Bonus cannot reduce the credit below 0%). Workday Availability 94% 4% Cumulative Workday Availability 96% 10% User Satisfaction 50% 3% Resulting overall monthly service credit: 10%
