Variance in Excess of Monthly Volume Forecast Sample Clauses

Variance in Excess of Monthly Volume Forecast. In the event that actual call volumes during a month exceed ***% of the amount forecasted for such month in the Monthly Volume Forecast, Xxxxxxx.xxx’s obligations with respect to Service Level Agreements (“SLAs”) as shown in Table 1.41 (“Xxxxxxx.xxx Operational Performance SLAs”) in Exhibit D (“Service Level Terms”) will be excused from performance and penalties but only for a period of time, reasonable in light of the amount of variance from forecast, and, where applicable, Xxxxxxx.xxx’s hiring practices, necessary for Xxxxxxx.xxx to increase staff or other resources needed to meet such SLAs at the higher call volumes. In the event that actual call volumes during a month exceed ***% of the amount forecasted for such month in the Quarterly Forecast, Xxxxxxx.xxx’s obligations with respect to SLAs as shown in Table 1.31 (“Xxxxxxx.xxx Environment Performance SLAs”) in Exhibit D will be excused from performance and penalties but only for a period of time, reasonable in light of the amount of variance from forecast, necessary for Xxxxxxx.xxx to increase resources needed to meet such SLAs at the higher call volumes. The Parties will negotiate in good faith a recovery plan within *** business days if the volume increase above the Monthly Volume Forecast is not reasonably believed to be temporary. In the event Comcast fails to provide a timely Monthly Volume Forecast for a month, Xxxxxxx.xxx will be excused from all SLA performance and penalties for such period.
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Related to Variance in Excess of Monthly Volume Forecast

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