Very High. An Incident should be categorized with the priority "Very High" if the incident reported has very serious consequences for normal business processes or IT processes related to core business processes, and urgent work cannot be performed. This is generally caused by the following circumstances: • A PRD system is completely down. • The imminent go-live or upgrade is jeopardized. • The core business processes of Customer are seriously affected. • A workaround is not available. The Incident requires immediate processing because the malfunction may cause serious losses.
Very High. An Incident should be categorized with the priority "Very High" if the incident reported has very serious consequences for normal business processes or IT processes related to core business processes, and urgent work cannot be performed. This is generally caused by the following circumstances: Следующие уровни приоритета относятся ко всем Инцидентам (приоритет назначается Заказчиком и может быть изменен SAP на разумных основаниях согласно критериям ниже):
Very High. An Incident should be categorized with the priority "Very High" if the incident reported has very serious consequences for normal business processes or IT processes related to core business processes, and urgent work cannot be performed. This is generally caused by the following circumstances: (a) Очень высокий: инциденту присваивается очень высокий приоритет, если инцидент имеет очень серьезные последствия для нормального проведения бизнес-процессов и ИТ-процессов, связанных с основными бизнес-процессами, и требуется выполнение срочных работ. Как правило, это происходит по следующим причинам: • A PRD system is completely down. • Полный отказ системы Продуктивной вычислительной среды. • The imminent go-live or upgrade is jeopardized. • Угроза сбоя при предстоящем продуктивном запуске или обновлении. • The core business processes of Customer are seriously affected. • Серьезно затронуты основные бизнес- процессы Заказчика. • A workaround is not available. • Временное решение недоступно. The Incident requires immediate processing because the malfunction may cause serious losses. Инцидент требует незамедлительного внимания, поскольку неисправность может привести к серьезным потерям.
Very High. An Incident should be categorized with the priority "Very High" if the incident reported has very serious consequences for normal business processes or IT processes related to core business processes, and urgent work cannot be performed. This is generally caused by the following circumstances: 매우 높음(Very High): 보고된 문제점이 핵심 비즈니스 프로세스와 관련된 정상적인 비즈니스 프로세스 또는 IT 프로세스에 매우 심각한 영향을 미치는 경우, 그리고 긴급한 작업을 수행할 수 없는 경우 문제점을 우선순위 "매우 높음(Very High)"으로 분류해야 합니다. 일반적으로 이러한 문제는 다음과 같은 경우에 발생합니다. • A PRD system is completely down. PRD 시스템이 완전히 중단됨 • The imminent go-live or upgrade is jeopardized. 곧 시행될 Go-Live 또는 업그레이드가 위협받음 • The core business processes of Customer are seriously affected. 고객의 핵심 비즈니스 프로세스가 심각한 영향을 받음 • A workaround is not available. 차선책을 사용할 수 없음 The Incident requires immediate processing because the malfunction may cause serious losses. 장애로 인해 큰 손실이 발생할 수 있으므로 이 문제점은 발생 즉시 처리해야 합니다.
Very High. An Incident should be categorized with the priority "Very High" if the incident reported has very serious consequences for normal business processes or IT processes related to core business processes, and urgent work cannot be performed. This is generally caused by the following circumstances: 最高：若客戶回報的事故對正常業務流程，或對核心業務流程的相關 IT 程序造成非常嚴重的後果，且無法執行急迫的工作，則此事故應歸類為「最高」優先順序。常見情況如下： • A PRD system is completely down. PRD 系統完全當機。 • The imminent go-live or upgrade is jeopardized. 無法立即上線或更新。 • The core business processes of Customer are seriously affected. 客戶的核心業務流程受到嚴重影響。 • A workaround is not available. 無法使用暫時性解決方案。 The Incident requires immediate processing because the malfunction may cause serious losses. 事故需要立即處理，因為該故障可能會造成嚴重的損失。
