Waiting times for Services. 12.1 Except as specified in clause 12.2, after a Prescription Form has been presented by or on behalf of a Service User, the Provider must ensure that:
(a) 90% of Service Users receive the relevant Pharmaceuticals within one hour if the Prescription Form is presented during a Business Day;
(b) 99% of Service Users receive the relevant Pharmaceuticals before the end of the next Business Day, if the Prescription Form is presented during a Business Day; and
(c) 100% of Service Users receive the relevant Pharmaceuticals within two Business Days, if the Prescription Form is presented during a Business Day.
12.2 If the Provider provides Opioid Substitution Treatment Services in accordance with clause 9, the Provider must comply with the following waiting times:
(a) 95% of existing approved Service Users must be provided with the methadone or buprenorphine+naloxone dose within 15 minutes of arriving at the Provider's Premises, and 100% of existing approved Service Users must be provided with the dose within 30 minutes of arriving at the Provider's Premises; and
(b) 95% of newly approved Service Users must be provided with the methadone or buprenorphine+naloxone dose within 30 minutes of arriving at the Provider's Premises, and 100% of newly approved Service Users must be provided with the dose within two hours of arriving at the Provider's Premises, provided that all relevant documentation for the Service User is satisfactory.
12.3 The Provider must maintain, or be able to obtain, adequate stocks of all Pharmaceuticals necessary to meet the above waiting time requirements, and the Provider's failure to do so will not be an Uncontrollable Event.
12.4 Waiting times outside the requirements in clause 12.1 may be acceptable to Te Whatu Ora if the Provider and the Service User agree otherwise.
12.5 The waiting times requirements do not apply if a Pharmaceutical is not readily available in New Zealand at the time the Provider is asked to Dispense the Pharmaceutical.
Waiting times for Services. 6.1 The Provider must Dispense:
Waiting times for Services. The Provider must Dispense: (a) 99% of Pharmaceuticals within 24 hours, if the relevant Prescription Form is presented during a Business Day; and
Waiting times for Services. (a) After a Service User or Service User’s caregiver has presented a Prescription Form, order or NRT Exchange Card to you, you must Dispense:
(i) ninety percent of Prescription Items within one hour of being presented at your Pharmacy;
(ii) ninety-nine percent of Prescription Items before the end of the next Business Day if presented during a Business Day;
(iii) one hundred percent of Prescription Items within two Business Days if presented during a Business Day.
(b) You must maintain adequate stocks, or be able to obtain adequate stocks, of all Pharmaceuticals to meet the above waiting time requirements and your failure to do so will not be considered to be an Uncontrollable Event.
(c) Waiting times outside these requirements may be acceptable to us if there is mutual agreement reached between you and the Service User.
(d) The waiting times in paragraph (a) above will not apply if a Prescription Item is a Pharmaceutical that is not readily available in New Zealand at the time that you are presented with the Prescription Form.
(e) We may specifically vary this clause, after negotiation and agreement with you, taking into account your particular supply arrangements.
Waiting times for Services. Subject to any written agreement between us to the contrary to take into account your particular supply arrangements for ARRC Service Users:
(a) to minimise unnecessary Dispensing and waste of Pharmaceuticals, you must not deliver a Prescription Item to an ARRC Service User in an ARRC Facility earlier than 3 Business Days prior to the expected first administration of the Pharmaceutical comprising that Prescription Item to the relevant ARRC Service User; and
(b) the waiting times in paragraph (a) above will not apply if a Prescription Item is for a Pharmaceutical that is not available in New Zealand at the time that you are presented with the Prescription Form.
Waiting times for Services. (a) You must Dispense:
(i) ninety-nine percent of Prescription Items for Sterile Manufacturing Services within 24 hours if presented during a Business Day;
(ii) one hundred percent of Prescription Items for Sterile Manufacturing Services within two Business Days if presented during a Business Day.
(b) You must maintain adequate stocks of all Pharmaceuticals to meet the above waiting time requirements.
(c) Waiting times outside these requirements may be acceptable to us if there is mutual agreement reached between you and the Service User.
(d) The waiting times in paragraph (a) above will not apply if a Prescription Item is for a Pharmaceutical that is not available in New Zealand at the time that you are presented with the Prescription.
(e) We may specifically vary this clause, after negotiation with you, taking into account your particular supply arrangements.
Waiting times for Services. (a) After a Service User or Service User’s caregiver has presented a Prescription Form, order or NRT Exchange Card to you, you must Dispense:
(i) ninety percent of Prescription Items within one hour of being presented at your Pharmacy;
(ii) ninety-nine percent of Prescription Items within 24 hours if presented during a Business Day;
(iii) one hundred percent of Prescription Items within two Business Days if presented during a Business Day.
(b) You must maintain adequate stocks of all Pharmaceuticals to meet the above waiting time requirements and your failure to do so will not be considered to be an Uncontrollable Event.
(c) Waiting times outside these requirements may be acceptable to us if there is mutual agreement reached between you and the Service User.
(d) The waiting times in paragraph (a) above will not apply if a Prescription Item is a Pharmaceutical that is not available in New Zealand at the time that you are presented with the Prescription Form.
(e) We may specifically vary this clause, after negotiation and agreement with you, taking into account your particular supply arrangements.
Waiting times for Services. 8.1 Unless the DHB and the Provider otherwise agree, after a Prescription Form has been presented by or on behalf of the Service User, the Provider must ensure (working with the provider Supplying the Pharmaceutical, if relevant) that:
(a) 90% of Pharmaceuticals are Supplied within one hour of being presented;
(b) 99% of Pharmaceuticals are Supplied before the end of the next Business Day if presented during a Business Day; and
(c) 100% of Pharmaceuticals are Supplied no later than two Business Days after being presented if presented during a Business Day.
Waiting times for Services. 6.1 The Provider must Supply:
Waiting times for Services. 6.1 The Provider must Dispense:
(a) 99% of Pharmaceuticals (including syringe drivers) within 24 hours, if the relevant Prescription Form is presented during a Business Day; and
(b) 100% of Pharmaceuticals (including syringe drivers) within two Business Days, if the relevant Prescription Form is presented during a Business Day.
6.2 The Provider must maintain adequate stocks of all Pharmaceuticals to meet the waiting times in clause 6.1.
6.3 Waiting times outside these requirements may be acceptable to the DHB if there is mutual agreement reached between the Provider and the Service User.
6.4 The waiting times in clause 6.1 do not apply if the Pharmaceutical is not available in New Zealand at the time that the Provider is presented with the Prescription Form.
