What to do if you have a complaint Sample Clauses

What to do if you have a complaint. We aim to provide a first class service, however, if you wish to register a complaint please contact us by writing to Xxxxx Xxxxxxxxx, SJL Insurance Services, Xxxxx Xxxxx, Xxxx Xxxxxxxx, The Tything, Worcester, WR1 1HD, by telephone (00000 00000) or by email to xxxxxxxxxx@xxxxxx.xx.xx. A copy of our full complaints procedure is available on request, and we will respond to your complaint within 5 working days. We will aim to give you a final response to your complaint within 8 weeks; alternatively, we will keep you informed as to why this is not possible. In the event that your complaint relates to activities or services provided by another party, we will ensure that your complaint is appropriately forwarded in writing and will track the progress of the complaint and responses of that party. If, after our final response has been issued, you are not satisfied, you may be entitled to refer your complaint to the Financial Ombudsman Service for an independent assessment and opinion. The FOS consumer helpline is 0800 023 4567 (free from a landline) or 0000 000 0000 (free for mobile phone users paying a monthly charge for calls to numbers starting 01 and 02): their address is as follows: Financial Ombudsman Service, Xxxxxxxx Xxxxx, Xxxxxxx Xxxxxxxx Xxxxxx, Xxxxxx, X00 0XX.
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What to do if you have a complaint. If you wish to register a complaint, please contact us:
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What to do if you have a complaint. ‌ If you have any complaints about the service you receive from Extension Fitness, please tell us! We want to serve you well, and we want to hear about how we can improve. In the first instance, please raise your concerns with your trainer face to face or over the phone. We believe this provides the best opportunity for mutual understanding. If required, your trainer will provide a summary of the discussion via email. If you are unable to resolve your concerns verbally, you can contact us in writing by emailing xxxxx@xxxxxxxxxxxxxxxx.xxx.xx. We will then: • xxx to resolve the complaint as quickly as possible; • respond to you within seven days indicating your complaint has been received; and • place a record of the complaint on file. If you are unable to resolve your complaint by discussing it with us, you can contact Consumer Protection for help.
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What to do if you have a complaint. In the event that you are dissatisfied with a recommendation we have made you may be en- titled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us: In writing: Write to The Compliance Director, pi financial ltd, Xxxxx Xxxxx, Xxxxx Xxx Xxxx, Xxxxxxxxxx, Xxxxxxxxxx, XX0 0XX By phone: Telephone +00 (0) 0000 000000 By Email: xxxx.xxxxxxxxx@xxxxxxxxxxx.xx.xx For your further protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (‘FOS’). Please be assured we treat complaints very seriously. ADDITIONAL PROTECTION – THE FINANCIAL SERVICES COMPENSATION SCHEME We are covered by the Financial Services Compensation Scheme (‘FSCS’). You may be en- titled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Investments - most types of investment business are covered for up to a maximum of £50,000. Insurance - advising and arranging is covered for 90% of the claim, without any upper limit. Mortgages – advising and arranging is covered up to a maximum limit of £50,000.
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What to do if you have a complaint. Complaints about the level of service provided should be raised directly with the relevant member of the SALC team. Our intention is to resolve most complaints at this level within 5 working days. If this is not possible, the complaint should be directed to the Chief Executive Officer at SALC in writing – xxx@xxxx.xxx.xx. The CEO will investigate the matter and reach a resolution, where possible, within 20 working days. Comments about the services SALC provide are always welcomed. If a member council is pleased with the services we have delivered, we like to record it. Likewise, if there are any problems with any aspects of our service then please let us know.
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  • What Will Happen After We Receive Your Letter When we receive your letter, we must do two things:

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  • Right to Have a Xxxxxxx Present (a) An Employee shall have the right to have his/her xxxxxxx present at any discussion with supervisory personnel which the Employee believes might be the basis of disciplinary action. Where a supervisor intends to interview an Employee for disciplinary purposes the supervisor shall make every effort to notify the Employee in advance of the purpose of the interview in order that the Employee may contact his/her xxxxxxx, providing that this does not result in an undue delay of the appropriate action being taken.

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  • Happen After We Receive Your Letter When we receive your letter, we must do two things:

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