Xxxxxxxx and Appeals Services in the Regional Change Center Sample Clauses

Xxxxxxxx and Appeals Services in the Regional Change Center a. The Contractor shall review each case for accuracy and make corrections (adjusting action) as appropriate. b. The Contractor shall work collaboratively with the State and State contractors (or stakeholders) to compile and present evidence packets, conduct pre -hearing conferences with the appellant, and implement the hearing decision. The Contractor shall mail evidence packets to the appellant and the appellant’s representatives at least 10 calendar days in advance of the hearing. c. The Contractor shall review each appeal case received by the Contractor for Continued Benefits and perform the reinstatement of benefits by the effective date of adverse action if the appeal is requested in a timely manner. Upon reinstatement, each Continued Benefits request shall be sent to the SEC for approval. d. The Contractor shall attend and participate in all hearings by phone on the date and time set by the Office of Administrative Law Proceedings. e. The Contractor shall facilitate and support all hearings and appeals activities a nd functions within the RCC’s, as well as any other support activities regarding hearings and appeals that the State requires. f. The Contractor shall be responsible for forwarding appeals received via fax, mail, or telephone to the CCC, Office of Administrative Law Proceedings (OALP), or the designated Regional Change Center, as appropriate. g. The Contractor shall examine the appeal on receipt to see if the case file qualifies for maintenance of benefits.
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