RCC Staffing and Management Model Sample Clauses

RCC Staffing and Management Model. The Contractor shall dedicate fully trained and qualified, full-time staff to perform RCC call center and task-based services. The State will direct day-to-day operations of all work referenced in this section, unless otherwise noted. The State has set a minimum staffing requirement and maximum staffing requirement for the number of Eligibility Specialists dedicated to the RCCs. The Contractor shall staff RCCs in accordance with the thresholds. For more information, please see Section 4.1. D. The Contractor must provide an adequate staffing plan to meet the requirements of this Scope of Work and State and Federal requirements. The plan must also address the following elements of staffing and management: · Describe the overall management and supervisory structure including lines of reporting, and clearly identify individuals responsible for management of staff (including any subcontractors) at, regional and statewide levels · Describe how vacancies will be addressed as well as steps the Contractor will take to ensure a low staff turnover rate · Describe the hiring policy and confirm that staff will be brought on as employees of the Contractor (or applicable subcontractors) or as “contract-to-hire”; in the latter case the individual must be converted from contractor to employee within 180 calendar days of their start date, to remain on staff. This information must be reported to the State on a monthly basis. · Confirm the Contractor’s understanding that the hourly rates are inclusive of vacation, sick days, holiday and/or personal time for workers. The Contractor must further confirm their understanding that the State shall only be billed the hourly rate for actual time worked. The Contractor must work with subcontractors to mitigate turnover rates, fill vacancies in a timely manner as determined by the State, and staff the project in such a way that the eligibility operation is not disrupted in any way. The Contractor shall be responsible for filling vacancies and facilitating their staff’s movement between RCC task work and RCC Phone queues as directed by the State. The Contractor shall also help facilitate the movement of Eligibility Specialists to State employment. These responsibilities apply to both the prime Contractor’s staff and their subcontractors’ staff. The Contractor’s staff shall work 40 hours per standard work week (i.e., excluding State holidays), from 8:00 AM - 4:30 PM with a thirty (30)-minute lunch break. The Contractor shall invoice the ...
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Related to RCC Staffing and Management Model

  • Monitoring and Management Information C10.1 The Contractor shall comply with the monitoring arrangements set out in the Monitoring Schedule including, but not limited to, providing such data and information as the Contractor may be required to produce under the Contract.

  • Implementation and Management 1.1 Properly constituted Occupational Health and Safety (OH&S) Committees or, where there is no OH&S Committee, Site Safety Supervisors/Safety Officers in conjunction with worker representatives, are the appropriate bodies to implement and administer alcohol and drug policy/programs (* see below).

  • Service Management Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components.

  • Service Monitoring Customer gives express consent for Vodafone to monitor Customer’s use of the Service (and disclose and otherwise use the information obtained) only to: (a) the extent allowed by Applicable Law; (b) comply with Applicable Law; (c) protect the Network from misuse; (d) protect the integrity of the public internet and/or Vodafone’s systems and Networks; (e) the extent necessary to determine if Customer has breached any conditions or restrictions on use of the Service; (f) provide the Service; and/or (g) take other actions agreed or requested by Customer.

  • Configuration Management The Contractor shall maintain a configuration management program, which shall provide for the administrative and functional systems necessary for configuration identification, control, status accounting and reporting, to ensure configuration identity with the UCEU and associated cables produced by the Contractor. The Contractor shall maintain a Contractor approved Configuration Management Plan that complies with ANSI/EIA-649 2011. Notwithstanding ANSI/EIA-649 2011, the Contractor’s configuration management program shall comply with the VLS Configuration Management Plans, TL130-AD-PLN-010-VLS, and shall comply with the following:

  • Access Management The Engineer shall coordinate and evaluate access management within the project limits in accordance with the latest State Access Management Manual or as directed by the State.

  • Program Monitoring and Evaluation (c) The Recipient shall prepare, or cause to be prepared, and furnish to the Association not later than six months after the Closing Date, a report of such scope and in such detail as the Association shall reasonably request, on the execution of the Program, the performance by the Recipient and the Association of their respective obligations under the Legal Agreements and the accomplishment of the purposes of the Financing.”

  • Local Control Center, Metering and Telemetry The NTO shall operate, pursuant to ISO Tariffs, ISO Procedures, Reliability Rules and all other applicable reliability rules, standards and criteria on a twenty-four (24) hour basis, a suitable local control center(s) with all equipment and facilities reasonably required for the ISO to exercise ISO Operational Control over NTO Transmission Facilities Under ISO Operational Control, and for the NTO to fulfill its responsibilities under this Agreement. Operation of the NYS Power System is a cooperative effort coordinated by the ISO control center in conjunction with local control centers and will require the exchange of all reasonably necessary information. The NTO shall provide the ISO with Supervisory Control and Data Acquisition (“SCADA”) information on facilities listed in Appendices A-1 and A-2 herein as well as on generation and merchant transmission resources interconnected to the NTO’s transmission facilities pursuant to the ISO OATT. The NTO shall provide metering data for its transmission facilities to the ISO, unless other parties are authorized by the appropriate regulatory authority to provide metering data. The NTO shall collect and submit to the ISO billing quality metering data and any other information for its transmission facilities required by the ISO for billing purposes. The NTO shall provide to the ISO the telemetry and other operating data from generation and merchant transmission resources interconnected to its transmission facilities that the ISO requires for the operation of the NYS Power System. The NTO will establish and maintain a strict code of conduct to prevent such information from reaching any unauthorized person or entity.

  • FRAMEWORK AGREEMENT MANAGEMENT The Parties shall manage this Framework Agreement in accordance with Schedule 14 (Framework Management).

  • Local Health Integration Networks and Restructuring In the event of a health service integration with another service provider the Employer and the Union agree to meet.

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