Withdrawal and cancellation. 1. Withdrawal from the contract concluded with the hotel by the customer / guest requires the written consent of the hotel. If such consent is not given, the price agreed in the contract must still be paid, even if the customer / guest does not avail himself of the contracted services. This rule shall not apply in the event that the hotel has acted in breach of its obligation to respect the rights, legally protected objects and interests of the customer, if adhering to the contract is no longer reasonable for the customer / guest, or the customer / guest has other statutory or contractual rights of withdrawal.
2. If there is written agreement that the customer / guest has a right to cancel within a certain period, the hotel has the right to withdraw from the contract during said period if enquiries in respect of the contractually booked rooms have been received from other customers and the customer does not waive his right to cancellation when asked by the hotel.
3. If an agreed amount of advance payment has not been paid after a reasonable extension period granted by the hotel has expired, the hotel shall similarly be entitled to withdraw from the contract.
4. The hotel also has the right to withdraw from the contract for good material cause, for example if • force majeure or other circumstances for which the hotel is not responsible render it impossible for the contract to be fulfilled; • events are booked under misleading or false information regarding material facts in respect of the customer or purpose, for example; • the hotel has justified cause to believe that the event might jeopardize the smooth operation, security or public reputation of the hotel, without such adverse impacts being attributable to the hotel’s own sphere of control or organisation; • there is a breach of sub-section I.2 above.
5. The customer can derive no right to compensation from justified cancellation by the hotel.
6. If the customer / guest fails to make use of the reserved room without informing the hotel in due time, the customer shall be obligated to pay the full agreed price regardless of the reason involved. The hotel is compelled by good faith to let unused rooms to other persons where possible, in other to avoid loss of revenue. If rooms are not used by the customer and the hotel lets said rooms to other customers, the income generated from such business, as well as any expenses saved, shall be credited to the customer. The notice period for cancellation of reservati...
Withdrawal and cancellation. Cancellation date (calendar days) prior to service provision Hotel’s claim
Withdrawal and cancellation. A household goods move is a type of service in accordance with § 312 g Passage 2 Number 9 BGB. As per §355 BGB there is no legal right of withdrawal. The shipper can cancel the contract for the move at any time. If the shipper cancels the contract and the reason for the cancellation is not in the area of risk of the contracted moving company, the service provider can insist on the following: • the agreed amount for the freight, possible applicable demurrage/detention charges as well as other expenditures. These amounts will be offset by expenditures saved and benefits gained, or also could have gained but for malicious reasons where not gained, by the cancellation of this contract. • a lump-sum of one third of the agreed amount of the freight.