Advanced Customer Support definition

Advanced Customer Support is a managed service available for purchase on a subscription basis. Advanced Customer Support is provided by Oracle for a fee to assist customers in their use of the Services or specific components of the Cloud Service.
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Examples of Advanced Customer Support in a sentence

  • Advanced Customer Support customers have the flexibility to purchase standard or combine standard services with specific offerings to provide a full solution.

  • Advanced Customer Support delivers tailored, flexible support solutions built to meet the customers' specific business requirements.

  • Advanced Customer Support is designed to provide an enhanced level of support to Oracle customers.

  • Sustaining Support provides: Technical Support Access to MetaLink/Customer Connection Major product and technology releases Pre-existing fixes Contact your local Support Sales representative for Advanced Customer Support information and pricing.

  • Oracle Support Services (OSS) offers the following programs: Software Update License & Support to provide customers with the right to Oracle product upgrades and 24x7 support of all Oracle products, and Oracle Advanced Customer Support for a menu of additional services designed to provide an enhanced level of support.

  • During the Term (as defined in Your order), Oracle will provide You with up to the quantity of Advanced Customer Support (“ACS”) Service hours per month specified in Your order for any of the following premium support services (“Services”) related to Your Oracle NetSuite instance, Oracle NetSuite SuiteCommerce website instance or Oracle NetSuite Point-of-Sale module (“Oracle NetSuite Cloud products”).

  • Sustaining Support provides: Technical Support Access to MetaLink/Customer Connection Major product and technology releases Pre-existing fixes The complete policy can be found in the Technical Support Policies at xxxx://xxx.xxxxxx.xxx/support Incident Server Support Packages provide incident-based web support for the following limited product sets: Contact your local Support Sales representative for Advanced Customer Support information and pricing.

  • Supplier’s Consulting and Advanced Customer Support Security Practices are subject to change, but such changes will not materially reduce the level of performance, security, or availability of the Cloud Services under the Order Form for the duration of the services period of the Order Form.

  • Where Managed Cloud Services or Consulting Services are provided by the Supplier under the Order Form, the Supplier will adhere to the Supplier’s Consulting and Advanced Customer Support Security Practices (as applicable) , current as of the date of submission of these Supplier Terms, as attached in this Part 5 of the Supplier Terms as Appendix A.

Related to Advanced Customer Support

  • END USER CUSTOMER LOCATION means the physical location of the premises where an End User makes use of the telecommunications services.

  • End Customer means any party that is licensed to receive the Data either directly or via a Redistributor or group of Redistributors.

  • Child support order means a support order for a child, including a child who has attained the age of majority under the law of the issuing state or foreign country.

  • wholesale customer means a natural or legal person purchasing electricity for the purpose of resale inside or outside the system where he is established;

  • Customer Agreement means a written agreement entered into between Provider and any Customer pursuant to which a Customer orders BPO Services from Provider.

  • Customer Account means an account carried by a Participant on behalf of a Customer.