CONTACT WITH END USERS. 46.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending.
46.2 CenturyLink shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink service provided to CLEC.
46.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website.
46.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party.
46.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts.
46.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- to-face, with CLEC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of forms, and unbranded Not at Home notices.
46.7 CenturyLink will recognize CLEC as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC and will send all notices, invoices, and information which pertain to such ordered services directly to CLEC. CLEC will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.
CONTACT WITH END USERS. 71.1.1. Each Party at all times shall be the primary contact and account control for all interactions with its end users, except as specified by that Party. Subscribers include active end users as well as those for whom service orders are pending.
71.1.2. Each Party shall ensure that any of its personnel who may receive end user inquiries, or otherwise have opportunity for end user contact from the other Party’s end user regarding the other Party’s services: (i) provide appropriate referrals to subscribers who inquire about the other Party’s services or products; (ii) do not in any way disparage or discriminate against the other Party, or its products or services; and (iii) do not provide information about its products or services during that same inquiry or end user contact.
71.1.3. Embarq shall not use CLEC’s request for end user information, order submission, or any other aspect of CLEC’s processes or services to aid Embarq’s marketing or sales efforts.
CONTACT WITH END USERS. Each Party at all times shall be the primary contact and account control for all interactions with its end users, except as specified by that Party. Subscribers include active end users as well as those for whom service orders are pending.
CONTACT WITH END USERS. 71.1.1. Each Party at all times shall be the primary contact and account control for all interactions with its end users, except as specified by that Party. Subscribers include active end users as well as those for whom service orders are pending.
71.1.2. Each Party shall ensure that any of its personnel who may receive end user inquiries, or otherwise have opportunity for end user contact from the other Party’s end user regarding the other Party’s services: (i) provide appropriate referrals to subscribers who inquire about the other Party’s services or products; (ii) do not in any way disparage or discriminate against the other Party, or its products or services; and (iii) do not provide information about its products or services during that same inquiry or end user contact.
71.1.3. CenturyLink shall not use CLEC’s request for end user information, order submission, or any other aspect of CLEC’s processes or services to aid CenturyLink’s marketing or sales efforts.
CONTACT WITH END USERS. 45.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending.
CONTACT WITH END USERS. 45.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending.
45.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website.
45.4 The Parties will ensure that all representatives who receive inquiries regarding the other Party’s services shall provide appropriate referrals to potential customers who inquire about the other Party’s services or products. The Parties shall not in any way disparage or discriminate against the other Party or that other Party’s products and services, and shall not solicit each others’ customers during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party.
45.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts.
CONTACT WITH END USERS. 46.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending.
46.2 CenturyLink shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink service provided to CLEC.
46.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website.
46.4 The Parties will ensure that all representatives who receive inquiries UHJDUGLQJ WKH RWKHU 3DUW\¶V VHUYLFHV VKDOO SURYLGH DSSURSULDWH UHIHUUDOV WR SRWHQWLDO FXVWRPHUV ZKR LQTXLUH DERXW WKH RWKHU 3DUW\¶V VHUYLFHV RU SURGXFWV The Parties shall not in any way disparage or discriminate against the other 3DUW\ RU WKDW RWKHU 3DUW\¶V SURGXFWV DQG VHUYLFHV DQG VKDOO QRW VROLFLW HDFK RWKHUV¶ FXVWRPHUV GXULQJ VXFK LQTXLULHV SURYLGHG KRZHYHU D 3DUW\ FDQ answer unsolicited customer questions about products and services of that Party.
46.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts.
46.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face- to-face, with CLEC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation SURYLVLRQV RI IRUPV DQG XQEUDQGHG ³1RW DW +RPH´ notices.
46.7 CenturyLink will recognize CLEC as the Subscriber of Record for all Network Elements or services for resale ordered by CLEC and will send all notices, invoices, and information which pertain to such ordered services directly to CLEC. CLEC will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.
CONTACT WITH END USERS. 46.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending.
46.2 CenturyLink shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink service provided to CLEC.
46.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website.
46.4 The Parties will ensure that all representatives who receive inquiries regarding shall not in any way disparage or discriminate against the other Party or that other Party during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party.
46.5 The Parties will not use a request for End User information, order submission, or any other aspect of its processes or services to aid its retail marketing or sales efforts.
46.6 CenturyLink will provide training, on a non-discriminatory basis, for all CenturyLink employees who may communicate, either by telephone or face-to- face, with CLEC End Users. Such training shall include compliance with the branding requirements of this Agreement including without limitation provisions of form notices.
46.7 CenturyLink will recognize CLEC as the Subscriber of Record for all services ordered by CLEC and will send all notices, invoices, and information which pertain to such ordered services directly to CLEC. CLEC will provide CenturyLink with addresses to which CenturyLink will send all such notices, invoices, and information.
CONTACT WITH END USERS. 46.1 Each Party at all times shall be the primary contact and account control for all interactions with its End Users, unless otherwise agreed to by the Parties. End Users include active subscribers as well as those for whom Service Order installations are pending.
46.2 CenturyLink shall have no obligation, to accept a communication from a CLEC End User, including, but not limited to, a CLEC End User request for repair or maintenance of a CenturyLink service provided to CLEC.
46.3 Each Party shall update its own contact information and escalation list and shall provide such information to the other Party for purposes of inquiries regarding the implementation of this Agreement. Each Party shall accept all inquiries from the other Party and provide a timely response. CenturyLink will provide and maintain its contact and escalation list on its CenturyLink Website. P The Parties shall not in any way disparage or discriminate against the other during such inquiries, provided however, a Party can answer unsolicited customer questions about products and services of that Party.
CONTACT WITH END USERS. 70.1.1. Each Party at all times shall be the primary contact and account control for all interactions with its end users, except as specified by that Party. Subscribers include active end users as well as those for whom service orders are pending.
70.1.2. Each Party shall ensure that any of its personnel who may receive end user inquiries, or otherwise have opportunity for end user contact from the other Party’s end user regarding the other Party’s services: (i) provide appropriate referrals to subscribers who inquire about the other Party’s services or products; (ii) do not in any way disparage or discriminate against the other Party, or its products or services; and (iii) do not provide information about its products or services during that same inquiry or end user contact.
70.1.3. Sprint shall not use AT&T’s request for end user information, order submission, or any other aspect of AT&T’s processes or services to aid Sprint’s marketing or sales efforts.
