Customer interruption definition

Customer interruption means the loss of service due to a forced outage for more than five minutes, for one or more cus- tomers, which is the result of one or more component failures. For example, a downed house service is one interruption and a discon- nected hot leg of a triplex house service, known as a “half−light” condition, is one customer interruption. However, failure of a transformer serving four customers is four customer interrup- tions.
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Examples of Customer interruption in a sentence

  • The reconnection charge shall be $45.00 per Customer interruption.

  • Customer interruption costs can be estimated by using functions generally known as customer damage functions (“CDF”).

  • The terrorist act left an indelible shock in the country and shook the Azerbaijan society.

  • Customer interruption costs vary among customers even within the same cus- tomer class.

  • Proposed Formula is:Wires Network Availability = (1- (SAIDI / 8760)) x 100Where,SAIDI = Sum of all Customer interruption durations Total number of customers servedWires Network Availability is proposed to be measured over the course of a month and year and will be expressed in percentage terms.

  • Table 4-1 below demonstrates how the information provided by Energex is consistent with each of the requirements specified by the AER.Table 4-1 Demonstration of Compliance Requirements (instructions and definitions)Consistency with requirements3.6.9.1 Planned Minutes Off Supply( SAIDI) The sum of the duration of each planned sustained Customer interruption (in minutes) divided by the total number of Customers.

  • Should Laws change such that the Energy Services as contemplated in this Agreement, including the Customer Service Agreement, the Parties will work together in good faith and in a reasonable and timely fashion to transition or amend this Agreement, as necessary, to the new regulatory framework while taking all reasonable steps to give continued effect to this Agreement’s terms and conditions, including the provision of services under Customer Service Agreement without Customer interruption.

  • SAIDI = Sum of all Customer interruption durations Total number of customers servedSAIDI = (Σ ri x Ni) / NTSAIDI is measured in units of time, often minutes or hours expressed as interruption duration per customer, over a fixed duration, usually a month or a year.

  • During this process, the Parties will take all reasonable steps to give continued effect to this Agreement’s terms and conditions, including the provision of service under the Customer Service Agreement without Customer interruption.

  • It is expressed mathematically as: CAIDI = ∑ Customer interruption duration Total number of customers interrupted= SAIDISAIFI (11) Average Service Availability Index (ASAI)This index indicates the fraction of time that a customer has received power over a predefined period of time.

Related to Customer interruption

  • Unplanned Service Interruption means any Service Interruption where events or circumstances prevent the timely communication of prior warning or notice to the Trader or any affected Customer;

  • Service Interruption means the cessation of electricity supply to an ICP for a period of 1 minute or longer, other than by reason of De-energisation of that ICP:

  • Planned Service Interruption means a Service Interruption that has been scheduled to occur in accordance with Schedule 5;

  • Customer Interconnection Facilities means all facilities and equipment owned and/or controlled, operated and maintained by Interconnection Customer on Interconnection Customer’s side of the Point of Interconnection identified in the appropriate appendices to the Interconnection Service Agreement and to the Interconnection Construction Service Agreement, including any modifications, additions, or upgrades made to such facilities and equipment, that are necessary to physically and electrically interconnect the Customer Facility with the Transmission System.

  • Services Interruption Event means any interruption to a Works caused by; a Force Majeure Event, the Customer’s failure to carry out or perform any obligation required of it under this agreement which in the sole opinion of the Company does or may cause a delay in the Works and any other matter which in the reasonable opinion of the Company will cause an interruption or delay in the performance of the Works;

  • Customer Data means any content, materials, data and information that Authorized Users enter into the production system of a Cloud Service or that Customer derives from its use of and stores in the Cloud Service (e.g. Customer-specific reports). Customer Data and its derivatives will not include SAP’s Confidential Information.

  • Customer Equipment means hardware, software, systems, cabling and facilities provided by you and used in conjunction with the Equipment that we supply to you in order to receive the Services;

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Interruption means a reduction in non-firm transmission service due to economic reasons pursuant to Tariff, Part II, section 14.7.

  • Interruption Period shall have the meaning set forth in Section 5 hereof.

  • Customer User means an employee of Customer, a Customer Affiliate or Business Partner.

  • Customer System means the Customer's computing environment (consisting of hardware, software and/or telecommunications networks or equipment) used by the Customer or the Supplier in connection with this Contract which is owned by or licensed to the Customer by a third party and which interfaces with the Supplier System or which is necessary for the Customer to receive the Services;

  • Excused Downtime means the number of minutes in the Charging Period that the LSP is unavailable due to:

  • Customer-generator means a user of a net metering system.

  • Customer means the State agency or other entity identified in a contract as the party to receive commodities or contractual services pursuant to a contract or that orders commodities or contractual services via purchase order or other contractual instrument from the Contractor under the Contract. The “Customer” may also be the “Buyer” as defined in the PUR 1001 if it meets the definition of both terms.

  • XXXXX System means the XXXXX filing system of the Commission and the rules and regulations pertaining thereto promulgated by the Commission in Regulation S-T under the Securities Act and the Exchange Act, in each case as the same may be amended or succeeded from time to time (and without regard to format).

  • Outage has the meaning set forth in the CAISO Tariff.

  • Customer Group means Customer and any of its Affiliates established and/or doing business in the EEA, or United Kingdom;

  • Customer Usage Data means the Telecommunications Services usage data of a CLEC End User measured in minutes, sub-minute increments, message units, or otherwise, that is recorded by SBC-13STATE and forwarded to CLEC.

  • Customer Site means the site owned or leased by the Customer or any other site used to provide the Service, which is directly connected to a PoP managed by Liquid Telecom, as set out in the COF;

  • Loss of Use means the total and irrecoverable loss of function of an arm, hand, foot, leg or thumb and index finger of the same hand provided such loss of function is continuous for 12 consecutive months and such loss of function is thereafter determined on evidence satisfactory to Chubb Life to be permanent.

  • Planned Downtime means planned downtime for upgrades and maintenance to the Services scheduled in advance of such upgrades and maintenance.

  • Excluded Downtime has the meaning set forth in Section 2 below.

  • Illicit connection means any man-made conveyance connecting an illicit discharge directly to a municipal separate storm sewer.

  • Outages means the planned unavailability of transmission and/or generation facilities dispatched by PJM or the NYISO, as described in Section 35.9 of this Agreement.

  • Business Customer means a customer who is not a residential customer.