Customer Responsible Incident definition

Customer Responsible Incident means in the event that a Service Affecting or Non-Service Affecting Incident is identified as being attributable to Customer Provided Equipment, Premises, Customer power supplies, or the action of the Customer, employees or agents of the Customer, the Incident shall be deemed the responsibility of the Customer. Any downtime shall not be included in service availability measurements and does not qualify for compensation.
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Examples of Customer Responsible Incident in a sentence

  • The Service shall be deemed available for the purposes of calculating Service Availability if the reason it is unavailable is outside of Our control, for example a Customer Responsible Incident, a Third Party Attributable Incident or a Planned Outage.

  • Node4 aims to respond, update and resolve Incidents in relation to the N4HSCN service, within the following times: Resolution times in the table above do not apply where there is a Customer Responsible Incident, a Third Party Attributable Incidents or events outside Node4's reasonable control, any incidents including these aspects will be excluded from reporting provided.

  • The Node4 service shall be deemed available for the purposes of calculating Service Availability if it is not usable due to an event outside Node4’s reasonable control, a Customer Responsible Incident, a Third Party Attributable Incident or is due to a Planned Outage.

  • Resolution times in the table above do not apply where there is a Customer Responsible Incident, a Third Party Attributable Incidents or events outside Node4's reasonable control, any incidents including these aspects will be excluded from reporting provided.

  • Node4 shall prioritise all Service Tickets based on its reasonable assessment of the Priority level; and respond to all Service Tickets in accordance with the initial response times specified in the table set out below: Priority Resolution times in the table above do not apply where there is a Customer Responsible Incident, a Third Party Attributable Incidents or events outside Node4's reasonable control, any incidents includingService Desk system by a phone call.

  • Node4 aims to respond, update and resolve Incidents in relation to the N4 Threat Detect service within the following times PriorityP1P2P3P4Servi ce Requ estFaults & Technical Queries Acknowledge-ment* Resolution times in the table above do not apply where there is a Customer Responsible Incident, a Third Party Attributable Incidents or events outside Node4's reasonable control, any incidents including these aspects will be excluded from reporting provided.

  • PriorityP1P2P3P4Ch an geResponse / Acknowledge ment30Mins1Hour2Hours4Hours12Ho ursCommencem ent1Hour2Hours4HoursN/AN/AFrequency of Updates1Hour2Hours12 hours if Resolve / Target to Fix exceededResolve / Target to Fix4Hours8Hours12Hours36Hours60Ho urs Resolution times in the table above do not apply where there is a Customer Responsible Incident, a Third Party Attributable Incidents or events outside Node4's reasonable control, any incidents including these aspects will be excluded from reporting provided.

Related to Customer Responsible Incident

  • Customer Responsibilities means the responsibilities of the Customer set out in Call Off Schedule 4 (Implementation Plan) and any other responsibilities of the Customer in the Call Off Order Form or agreed in writing between the Parties from time to time in connection with this Call Off Contract;

  • Responsible adult means a parent, guardian or other adult specifically authorized by law or authorized by a parent or guardian to have custody or control of a minor.

  • Investigative consumer report means a consumer report or portion thereof in which information about a natural person's character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with the person's neighbors, friends, associates, acquaintances, or others who may have knowledge concerning such items of information.

  • Responsible Officer Certification means, with respect to the financial statements for which such certification is required, the certification of a Responsible Officer of the Borrower that such financial statements fairly present, in all material respects, in accordance with GAAP, the consolidated financial condition of the Borrower as at the dates indicated and its consolidated income and cash flows for the periods indicated, subject to changes resulting from audit and normal year-end adjustments.

  • Data Incident means a breach of Google’s security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Customer Data on systems managed by or otherwise controlled by Google.

  • Contingent Emergency Response Part means any activity or activities to be carried out under Part 4 of the Project to respond to an Eligible Crisis or Emergency.

  • Incident Report means a written report of any injury, accident, acts of physical aggression, or unusual incident involving an individual.

  • Responsible Officer means, when used with respect to the Trustee, any officer within the corporate trust department of the Trustee, including any vice president, assistant vice president, assistant secretary, assistant treasurer, trust officer or any other officer of the Trustee who customarily performs functions similar to those performed by the Persons who at the time shall be such officers, respectively, or to whom any corporate trust matter is referred because of such person’s knowledge of and familiarity with the particular subject and who shall have direct responsibility for the administration of this Indenture.