Customer trouble report definition

Customer trouble report means any oral or written report given to the Company’s repair service or contact person by a Customer relating to a defect or difficulty or dissatisfaction with the provision of the Telecommunications Service provided by the Company.

Customer trouble report means any oral or written report from a subscriber or user of telecommunications service relating to a physical defect or to difficulty or dissatisfaction with the operation of telecommunications facilities.

Customer trouble report means any oral or written report given to a telecommunications service provider's repair service by an end-user of telephone services relating to a physical defect or difficulty or dissatisfaction with the provision of the telecommunications service provider's regulated services. Each trouble report shall count as a separate report regardless of whether subsequent reports relate to the same physical defect, difficulty, or dissatisfaction with the provision of the telecommunications service provider's regulated services.

Examples of Customer trouble report in a sentence

• The Company will establish as its objective the following standards for repair or restoration of service for single-line residential and business Customers following receipt of a Customer trouble report and obtaining sufficient information from the Customer to identify and diagnose the problem.

• The Company will establish as its objective the following standards for repair or restoration of service for single-line business Customers following receipt of a Customer trouble report and obtaining sufficient information from the Customer to identify and diagnose the problem.

• When a Customer trouble report requires a visit to the Customer premise by a Company repairman and it is found that the trouble is in the Customer-provided equipment, a non-recurring Premise Visit Charge will apply whether or not the Customer-provided equipment or inside wiring is legally connected to the facilities of the Company in accordance with the provisions of Section 9 of this Tariff.

• Customer trouble report- any oral or written report given to the reseller's repair service or contact person, and/or the Commission’s Consumer Services Division by a customer relating to a defect or difficulty or dissatisfaction with the provision of the telecommunications service provided by the reseller.Delinquent- a payment for a billing for services provided, which is not in dispute, where payment is not received on or before the due date as posted on the bill.

• Customer trouble report" means any oral or written report from a customer or user of telecommunications services relating to a physical defect or to difficulty or dissatisfaction with the operation of the utility's facilities.

More Definitions of Customer trouble report

Customer trouble report means any oral or written report given to the reseller's repair service or contact person, and/or the Commission’s Consumer Services Division by a customer relating to a defect or difficulty or dissatisfaction with the provision of the telecommunications service provided by the reseller.

Customer trouble report means any oral or written report given to the OSP's repair service or contact person by an aggregator or consumer of an OSP's service and/or the Commission's Consumer Services Division relating to a defect or difficulty or dissatisfaction with the provision of the OSP's services. Each trouble report shall count as a separate report regardless of whether subsequent reports relate to the same defect, difficulty, or dissatisfaction with the provision of the OSP's regulated services.

Customer trouble report means any verbal or written report relating to difficulty or dissatisfaction with the operation of regulated telecommunications services.

Customer trouble report means any oral or written report given to the Company's repair service or contact person by a customer, Aggregator or Consumer relating to a defect or difficulty or dissatisfaction with the provision of the telecommunications service provided by the Company. Each trouble report shall count as a separate report regardless of whether subsequent reports relate to the same defect, difficulty or dissatisfaction with the provision of the Company's regulated services.

Customer trouble report means any oral or written report from a customer relating to a physical defect, difficulty, or dissatisfaction with the operation or facilities of a provider.

Customer trouble report means any oral or written report given to the reseller's repair service or contact person, and/or the Commission’s Consumer Services Division by a customer

Customer trouble report means any oral or written report from a subscriber or user of telephone service relating to a physical defect or difficulty with the operation of telephone facilities.