EST, Saturday. 9 (nine) a.m. to 7 (seven)p.m. EST, or by sending a letter to: XOOM Energy Ohio, LLC, 00000 Xxxxxxxxxxx Xxxx, Xxxxx 000, Xxxxxxxxxxxx, XX 00000 or by sending an email to xxxxxxxxxxxx@xxxxxxxxxx.xxx. For questions about your local utility bill, please contact your local utility directly. XOOM will refer all complaints to a representative who will use reasonable efforts in good faith to reach a mutually satisfactory solution. If your complaint is not resolved after you have called XOOM, or for general utility information you may contact the Public Utilities Commission of Ohio (“PUCO”) by calling 0-000-000-0000 (toll free) or for TDD/TTY tool free at 0-000-000-0000, M-F 8:00 a.m. - 5:00 p.m. EST, or visit the website xxx.xxxx.xxxx.xxx. The Ohio consumers' counsel (OCC) represents residential utility customers in matters before the PUCO. The OCC can be contacted at 0-000-000-0000 (toll free) from eight a.m. to five p.m. weekdays, or at xxx.xxxxxxx.xxx.
EST, Saturday. 9 (nine) a.m. to 7 (seven)p.m. EST, or by sending a letter to: XOOM Energy Ohio, LLC, 000 Xxxxxxxx Xxxxxx, Xxxxxxxxx, XX 00000 or by sending an email to xxxxxxxxxxxx@xxxxxxxxxx.xxx. For questions about your local utility bill, please contact your local utility directly. XOOM will refer all complaints to a representative who will use reasonable efforts in good faith to reach a mutually satisfactory solution. If your complaint is not resolved after you have called XOOM, or for general utility information you may contact the Public Utilities Commission of Ohio (“PUCO”) by calling 0-000-000-0000 (toll free) or for TDD/TTY tool free at 0-000-000-0000, M-F 8:00 a.m. - 5:00
