Initial Response Time definition

Initial Response Time means the period commencing when an Error is first reported by Customer’s Technical Contact(s) in the manner required by this Policy and ending when a member of the Qlik technical support team logs the report as a Support Case and responds to the Technical Contact(s) by telephone, email, Live Chat or through the Support Portal.

Initial Response Time means the time it takes Productsup to acknowledge the reporting of an Incident.

Initial Response Time means the period commencing when an Error is first reported by Customer’s Technical Contact(s) in the manner required by this Policy and ending when a member of the Qlik technical support team logs the report and responds to the Technical Contact(s) by telephone, email or through the Support Portal.

Examples of Initial Response Time in a sentence

• Partner must confirm receipt of an Incident and provide Supported End User with an initial qualified response within the Initial Response Time set out in the table below.

• Partner must comply with the Initial Response Time and the Maximum Processing Time regarding Incidents listed below when communicating with Supported End User and SAP:For clarification purposes: For Supported End Users under SAP Enterprise Support concerning Priority 1 Incidents, SAP SLA for Initial Response Time and SAP SLA for Corrective Action applies as set forth in Section B.

• Initial Response Time (by email or call back) is within two (2) Business Days during Working Hours.

• Initial Response Time (IRT) to rectify and restore the services will be calculated from the time of detection of non-availability of services either through HDMS/ NMS/ or registration of complaints at Help Desk/Service Window or any other mechanism adopted under the project (by DoITC/RISL), whichever is earlier.

• Initial Response Time (by email or call back) is within eight (8) Working Hours.

More Definitions of Initial Response Time

Initial Response Time means the Time within which ISC confirms receipt of any Incident reported to it by You, mentioning the registration number in ISC’s online support system (JIRA), if necessary, asking for clarification, documentation, description or additional information from You and, if possible, identifying the person dedicated to delivering technical support.

Initial Response Time means the elapsed time between the receipt of incident notification or escalation and the target time within which Synacor begins support as verified by a verbal or email confirmation to Client.

Initial Response Time means the Time within which ISA confirms receipt of any Incident reported to it by You, mentioning the registration number in ISA’s online support system (JIRA), if necessary, asking for clarification, documentation, description or additional information from You and, if possible, identifying the person dedicated to delivering technical support.

Initial Response Time is the time for a return call from ClearCommerce to HP to acknowledge the error and to estimate the time for delivery of the resolution.

Initial Response Time means the time it takes for the Customer to reach a Subject Matter Expert once the Customer contacts the Seller Call Receipt group.

Initial Response Time means the elapsed time, during the applicable Support Cover Time, between when Clinithink is formally notified of a Support Request by Licensee and the time that Clinithink acknowledges receipt of the Support Request and advises Licensee of the next action to be taken.

Initial Response Time means the targeted time period within which Sumo Logic will use commercially reasonable efforts to acknowledge receipt of an Error reported by You.