Technical Support Team Sample Clauses

Technical Support Team. (a) Without limitation upon the provisions of Part A.1 of this Section, the Recipient shall maintain, at all times until the completion of the Project, Technical Support Team within the Office of the Prime Minster, with staff, terms of reference, mandate and resources satisfactory to the Association. (b) Without limitation to sub-paragraph (a) of this paragraph, the Technical Support Team shall support the staff of the Office of the Prime Minister with the responsibilities for, inter alia: (i) reviewing and consolidating the Annual Work Plans and Budgets, and ensuring their consistency with the Operational Manual; (ii) reviewing, on the basis of the appraisal of the Technical Planning Committee, and recommending to the Permanent Secretary in the Office of the Prime Minister for approval Subprojects whose cost falls within the threshold specified in the Operational Manual; (iii) reviewing progress made towards achieving the Project’s objectives; (iv) facilitating the coordination of Project activities among the entities represented in the Technical Working Group, and making recommendations for removal of any obstacles to the implementation of the Project; and (v) providing comments on reports and reviews prepared by the Beneficiaries for the benefit of the Association.
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Technical Support Team. The Technical Support Team has an excellent knowledge of the Fuse platform and the underlying technical architecture and systems used to run Fuse. They have access to system logs and diagnostic tools which help them to perform a deeper level of analysis than the Customer Service Team. The Technical Support Team may be able to resolve your issue if it is a configuration or settings issue on Fuse or on the customer’s infrastructure (internet browser configuration for example). Technical Support may need to ask you additional questions to gather information to help resolve the issue. If your issue has been attributed to our software not working in a way that has been specified and described, then we will raise this as a Bug. Our development team resolve bugs that have been passed to them by the Technical Support Team, prioritised according to our SLAs. We may also need to escalate to other Third-line support teams in order to get full resolution.
Sample 1
Technical Support Team. On Licensee’s request, Tencent will provide the names of personnel assigned specifically to give technical support and maintenance to Licensee as provided in this Agreement. On Tencent’s request, Licensee will provide a list with the names of the employees designated specifically and on a full-time basis to receive technical support and maintenance from Tencent. Either Party may change the names on such lists at any time by providing written notice to the other Party.
Sample 1
Technical Support Team. On Licensee’s request, Proxima will provide the names of personnel assigned specifically to give technical support and maintenance to Licensee as provided in this Agreement. On Proxima’s request, Licensee will provide a list with the names of the employees designated specifically and on a full-time basis to receive technical support and maintenance from Proxima. Either Party may change the names on such lists at any time by providing written notice to the other Party.
Sample 1

Related to Technical Support Team

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Research Support (a) Having regard to the resources reasonably available for such purposes, the Operator will cooperate with AHS to provide such participation by its Staff as may be reasonable in relation to the carrying out of research within the Province. (b) The Operator agrees to promptly notify AHS in the event that it undertakes or agrees to participate in any form of clinical trial, research project, instrument use, or similar activity which in any way relates to the Services provided under this Agreement. The Operator shall, upon request, provide AHS with written evidence of Client disclosure and consent to research.

  • Training Program It is agreed that there shall be an Apprenticeship Training Program, the provisions of which are set forth in Exhibit "D", which is attached hereto and forms part of this Agreement.

  • Project Management Plan 3.2.1 Developer is responsible for all quality assurance and quality control activities necessary to manage the Work, including the Utility Adjustment Work. Developer shall undertake all aspects of quality assurance and quality control for the Project and Work in accordance with the approved Project Management Plan, Good Industry Practice and applicable Law. 3.2.2 Developer shall develop the Project Management Plan and its component parts, plans and other documentation in accordance with the requirements set forth in Section 1.5.2.5

  • Training Plan 19.6.1 An apprentice shall be a party to an individual Training Plan. 19.6.2 The Training Plan sets out the training that the apprentice will do both on – the – job and off – the – job. The Training Plan also sets out how the Registered Training Organisation (RTO) will ensure the apprentice will receive quality training – both on – the – job and off – the – job. 19.6.3 The Training Plan reflects the choices made by the employer and the apprentice in relation to:-

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • Training a. The employer, in consultation with the local, shall be responsible for developing and implementing an ongoing harassment and sexual harassment awareness program for all employees. Where a program currently exists and meets the criteria listed in this agreement, such a program shall be deemed to satisfy the provisions of this article. This awareness program shall initially be for all employees and shall be scheduled at least once annually for all new employees to attend. b. The awareness program shall include but not be limited to: i. the definitions of harassment and sexual harassment as outlined in this Agreement; ii. understanding situations that are not harassment or sexual harassment, including the exercise of an employer's managerial and/or supervisory rights and responsibilities; iii. developing an awareness of behaviour that is illegal and/or inappropriate; iv. outlining strategies to prevent harassment and sexual harassment; v. a review of the resolution of harassment and sexual harassment as outlined in this Agreement; vi. understanding malicious complaints and the consequences of such; vii. outlining any Board policy for dealing with harassment and sexual harassment; viii. outlining laws dealing with harassment and sexual harassment which apply to employees in B.C.

  • Training and Support Licensor shall offer installation support to the Licensee and each of the Members, including assisting with the implementation of any Licensor software. Licensor will provide appropriate training to Licensee and Member staff relating to the use of the Licensed Materials and any Licensor software. Licensor will offer reasonable levels of continuing support to assist Licensee and Members in use of the Licensed Materials, including providing help files and other appropriate user documentation in connection with the use of and access to Licensed Materials. Licensor will, at a minimum, make its personnel available by email, telephone or via the Web, or in person during Licensor’s regular business hours, Monday through Friday, for training and user access support.

  • Training Programs All employees shall successfully complete all necessary training prior to being assigned work (e.g., all employees will complete health and safety training prior to being assigned to task). Nothing in this Article or provision shall constitute a waiver of either party’s bargaining obligations or defenses. The Employer still has an obligation to notify and bargain changes in terms and conditions of employment with the exclusive representative.

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