Level 3 Service definition

Level 3 Service is the service provided to the OEM that isolates the error to a component level of the IBM Product(s). A reasonable commercial effort is to be made to provide an error correction or circumvention or notification that no correction or circumvention is available.
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Level 3 Service means the Level 2 Service and in addition to this, two additional emergency repair appointments per annum which include labour on the Equipment. You will be responsible for the cost of any replacement parts that are required outside of the Level 2 Service, but all parts required to maintain the Goods will benefit from a 20% discount on the prices quoted for the duration of the term agreed. If additional visits are required to resolve any issue with the Equipment, these will be charged at the Company’s normal rates.
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Level 3 Service. The service provided to resolve reproducible issues that are determined to be, or are highly probable to be, the result of a defect in the American Well System, and which requires design engineering knowledge or expertise to isolate and resolve.
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Examples of Level 3 Service in a sentence

  • DS-3 Service, or Digital Signal Level 3 Service, is a channel for the transmission of 44.736 Mbps data.

  • DS-3 Service, or Digital Signal Level 3 Service, is a channel for the transmission of 44.736 Mbps data or higher.

  • Vendor will provide Level 2 and Level 3 Service Desk support, including handoffs with Level 1, for all Services within the scope of this SOW.2. Vendor must manage and resolve all incidents or problems (including assignment and escalation to Third Party Vendors, management, monitoring and feedback of such resolution activities to the Level 1 Service Desk).3.

  • Committed Data Rate: A commitment made by Customer (where applicable) obligating it to order and pay for a minimum amount of a Level 3 Service expressed in Megabits per second (Mbps).

  • In the "Definitions" section of the Terms and Conditions the following definition is added: SERVICE LEVEL AGREEMENT: An agreement by Level 3 with respect to its Services, backed by a credit if the Agreement is not met, and which is contained within the Terms and Conditions applicable to a specific Level 3 Service.

  • CBC Specialist Level 3 Support is delivered in Bassett Road, and Leighton Road are just referring in to the Level 3 Service.

  • Notwithstanding the foregoing to the contrary, Supplier shall not be obligated to return to Distributor more than ten (10) DNR Units shipped for Level 2 Service nor more than five (5) DNR Units shipped for Level 3 Service in any consecutive seven (7) day period.

  • The trouble ticket data is updated throughout the lifecycle of the event by the Level 3 Service Management Staff.

  • This response is based on the Level 3 Team’s experience with the Tier 2 requirements specified in Section C.2.7.4, and provides a discussion of how our Team would investigate the requirements, design the solution, implement the plan, and deliver service that meets the agency’s performance requirements.The Level 3 Service Delivery process and our MTSS deployment procedure are described in Section 5.1.2 of this proposal volume.

  • Project Team to provide Party with one-year Level 1 Service, 5 times Level 2 Service, and twice Level 3 Service.

Related to Level 3 Service

  • Enhanced 911 Service (“E911”) means a telephone communication service which will automatically route a call dialed “9-1-1” to a designated public safety answering point (PSAP) attendant and will provide to the attendant the calling party’s telephone number and, when possible, the address from which the call is being placed and the Emergency Response agencies responsible for the location from which the call was dialed.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • CMU Service means the Central Moneymarkets Unit Service, operated by the Hong Kong Monetary Authority;

  • air service means a flight or a series of flights carrying passengers, cargo and/or mail for remuneration and/or hire;

  • 911 Service means a universal telephone number which gives the public direct access to the Public Safety Answering Point (“PSAP”). Basic 911 service collects 911 calls from one or more local exchange switches that serve a geographic area. The calls are then sent to the correct authority designated to receive such calls.

  • Cloud Service means any distinct, subscription-based, hosted, supported and operated on-demand solution provided by SAP under an Order Form.

  • Paging service means a telecommunications service that provides transmission of coded radio signals for the purpose of activating specific pagers, which may include messages or sounds.

  • Service Switching Point (SSP) is a telephone central office switch equipped with a Signaling System 7 (SS7) interface.

  • Premium Service means programming choices (such as movie Channels, pay-per-view programs, or video on demand) offered to Subscribers on a per-Channel, per-program or per- event basis.

  • Continuous emissions monitoring system (CEMS) means all of the equipment that may be required to meet the data acquisition and availability requirements of this section, to sample, condition (if applicable), analyze, and provide a record of emissions on a continuous basis.

  • Network Service means a Service provided by means of the Network.

  • Standard Service means Facilities which meet good economic electric industry practice including safety, reliability and operating criteria and standards consistent with the particular characteristics of service as determined by FortisAlberta acting reasonably;

  • P.01 Transmission Grade of Service (“GOS”) means a trunk facility provisioning standard with the statistical probability of no more than one call in 100 blocked on initial attempt during the average busy hour.

  • Continuous emissions rate monitoring system or “CERMS” means the total equipment required for the determination and recording of the pollutant mass emissions rate (in terms of mass per unit of time).

  • Broadband service means a retail service capable of transmitting data over an access line at a rate greater than 200 kilobits per second.

  • Generation Service means the sale of electricity, including ancillary services such as the provision of reserves, to a Customer by a Competitive Supplier.

  • Video service means video programming, cable services, IPTV, or OVS provided through facilities located at least in part in the public rights-of-way without regard to delivery technology, including internet protocol technology. This definition does not include any video programming provided by a commercial mobile service provider defined in 47 USC 332(d) or provided solely as part of, and via, a service that enables users to access content, information, electronic mail, or other services offered over the public internet.

  • Enhanced Service Provider (ESP) is a provider of enhanced services as those services are defined in 47 CFR Section 64.702.

  • Continuous emissions monitoring system or “CEMS” means all of the equipment that may be required to meet the data acquisition and availability requirements of this chapter, to sample, to condition (if applicable), to analyze, and to provide a record of emissions on a continuous basis.

  • Service Drop means a cable that, by its design, capacity and relationship to other cables of the Company, can be reasonably considered to be for the sole purpose of connecting backbone of the Equipment to not more than one individual customer or building point of presence or property;

  • scheduled service means the City Representative has notified the Contractor to perform services ten (10) working days prior to commencement of work by Contractor.

  • Basic generation service or "BGS" means electric generation

  • Provider network means an affiliated group of varied health care providers that is established to provide a continuum of health care services to individuals;

  • approach control service means air traffic control service for arriving or departing controlled flights;

  • input service means any service used or intended to be used by a supplier in the course or furtherance of business;

  • Online Service means our on-line system for managing the electronic transmission of information between us and Providers;