Level 2 Service definition

Level 2 Service means the service provided to analyze or reproduce the error or to determine that the error is not reproducible. This includes problem recreation and in-depth technical analysis.
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Level 2 Service. The service provided to analyze or reproduce the suspected issue or to determine that the suspected Issue is not reproducible and to resolve the reproducible issue. This includes, but is not limited to, problem recreation, in-depth technical analysis and problem resolution and passing the reproducible issue to Level 3 Service with proper documentation that proves the issue exists.
Sample 1
Level 2 Service means an annual planned preventative maintenance service of the Equipment. This includes labour and replacement parts of those parts specified by the manufacturer as needing to be replaced as part of the annual planned preventative maintenance. In addition, we will undertake a general review and diagnosis of the Goods to see whether any other repairs or replacements are required to maintain the Goods that fall outside of the Level 2 Service. If additional
Sample 1

Examples of Level 2 Service in a sentence

  • Example 1: Discharge Screen for Withdrawal Management Service Setting Code Example 2: Discharge Screen for Level 3 Service Setting Code Example 3: Discharge Screen for Level 2 Service Setting Code Date of Last Contact (NOMs)The date of the last contact with the client/patient even if this date is the same as the discharge date.

  • Level 2 Service Count DateA count of Level 2 services will be taken on December 1.The count is not cumulative, but rather a snapshot.

  • The Vendor is encouraged to have spares of common parts and equipment on site to allow the Customer to replace such failed or failing parts/equipment without the need for the Vendor’s Technician to come out to the site to take care of such Level 2 Service Calls.

  • A Level 2 Service Provider that has suffered a confirmed Account Data Compromise (ADC) Event will be automatically reclassified to become a SDP Level 1 Service Provider.

  • Note: When Vendor is unable to determine the root cause of a Service Event within forty- eight (48) hours for a Level 1 Service Call or seventy-two (72) hours of Level 2 Service Call the Customer can request that the Vendor escalates the problem to the Manufacturer and the Vendor will comply.

  • Only these persons will be authorized to initiate and log Level 1 and Level 2 Service Calls.

  • ChallengesAs well as the challenges experienced with regards Level 1 training of A&E and SAS staff, there has been a challenge in creating and maintaining stable staffing in the Level 2 Service.

  • The model will include a Level 1 Service Support and Level 2 Service Support differentiator of 250 hours.

  • As a Level 2 Service, the Unit manages infants of low and medium risk pregnancies.

  • Level 2 Service Quality Assurance is applicable beginning with results from the third MVP Agreement year and only comes into play in the event the Telephone Company fails to perform at the previously described Level 1 standard (i.e., total combined quarterly and end-of-year average results less than 104 out of 144 possible points for any given year).

Related to Level 2 Service

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • CMU Service means the Central Moneymarkets Unit Service, operated by the Hong Kong Monetary Authority;

  • 911 Service means a universal telephone number, which gives the public direct access to the PSAP. Basic 911 service collects 911 calls from one or more local exchange switches that serve a geographic area. The calls are then sent to the correct authority designated to receive such calls.

  • Standard Service means Facilities which meet good economic electric industry practice including safety, reliability and operating criteria and standards consistent with the particular characteristics of service as determined by FortisAlberta acting reasonably;

  • Level 1 means a charging system that provides charging through a one-hundred- twenty volt AC plug with a cord connector that meets the SAE international J1772 standard or a successor standard.

  • Testing service means a national testing service selected by the board.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Level 4 means a project of greater than 550 kWac and not more than 1 MWac.

  • Enhanced 911 Service (“E911”) means a telephone communication service which will automatically route a call dialed “9-1-1” to a designated public safety answering point (PSAP) attendant and will provide to the attendant the calling party’s telephone number and, when possible, the address from which the call is being placed and the Emergency Response agencies responsible for the location from which the call was dialed.

  • Digital Signal Level 1 (DS-1 means the 1.544 Mbps first level signal in the time division multiplex hierarchy.

  • Service Switching Point (SSP) is a telephone central office switch equipped with a Signaling System 7 (SS7) interface.

  • Barrier Level means the Barrier Level as specified in § 1 of the Product and Underlying Data.

  • Premium service means programming choices (such as movie Channels, pay-per-view programs, or video on demand) offered to Subscribers on a per-Channel, per-program or per- event basis.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Digital Signal Level 0 (DS-0 means the lowest-level signal in the time division multiplex digital hierarchy, and represents a voice-grade channel operating at either the 56 Kbps or 64 Kbps transmission bit rates. There are twenty-four (24) DS-0 channels in a DS-1.

  • Working level month (WLM) means an exposure to 1 working level for 170 hours (2,000 working hours per year divided by 12 months per year is approximately equal to 170 hours per month).

  • Cloud Service means any distinct, subscription-based, hosted, supported and operated on-demand solution provided by SAP under an Order Form.

  • Generation Service means the sale of electricity, including ancillary services such as the provision of reserves, to a Customer by a Competitive Supplier.

  • Digital Signal Level 1 or "DS1" means the 1.544 Mbps first-level signal in the time-division multiplex hierarchy. In the time-division multiplexing hierarchy of the telephone network, DS1 is the initial level of multiplexing.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Digital Signal Level 0 or "DS0" means the 64 Kbps zero-level signal in the time-division multiplex hierarchy.

  • In-service means an educational program, which is designed to increase the knowledge, skills, and overall effectiveness of personnel.

  • Building level or district level leader means an individual employed by the District whose job assignment is that of a building level or district level administrator or an equivalent role, including an administrator licensed by the State Board of Education, an unlicensed administrator, or an individual on an Administrator Licensure Completion Plan. Building level or district level leader does not include the superintendent, deputy superintendents, associate superintendents, and assistant superintendents.