Examples of Local Office Time in a sentence
SAP shall respond to Priority 2 incidents within four (4) hours of SAP’s receipt during SAP’s Local Office Time of such Priority 2 incidents.
For Incidents with any other priority, the time is measured in working hours during Partner’s Local Office Time.
Article 5 (Partner Support Duties).• Partner bears sole responsibility for the provision of VAR Delivered Support in relation to all inquiries from Supported End Users.• When Incidents are reported, Partner will provide support to Supported End Users during Local Office Time in the official language(s) of the affected Supported End User.
SAP shall respond to Priority 2 support messages within four (4) hours of SAP’s receipt during SAP’s Local Office Time of such Priority 2 support messages.
Priority 2 Incidents (“High”): SAP shall respond to Priority 2 incidents within 4 hours of SAP’s receipt during SAP’s Local Office Time of such Priority 2 incidents.