Permanent Resolution definition

Permanent Resolution means the action(s) to prevent the reoccurrence of a problem or any underlying causes of a Service Incident. When the Permanent Resolution is implemented, the network is restored to the state it was in before the problem occurred.
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Permanent Resolution means the action(s) to prevent the reoccurrence of a problem or any underlying causes of a Service Incident. When the Permanent Resolution is implemented, the network is restored to the state it was in before the problem occurred. “Power Unavailability” consists of the number of minutes that AC power was not available at the Customer's Colocation Space to the primary outlet or redundant outlet at the same time and excludes outages caused by Scheduled Maintenance, Emergency Maintenance, unavailability arising directly or indirectly from any Customer circuits or equipment, Customer's applications or equipment, acts or omissions of Customer, or any use or User of the Service authorized by Customer, or Force Majeure Event. Outages will be counted as Power Unavailability only if Customer opens a ticket requesting an SLA investigation with NOC within ten (10) days of the alleged outage. A “Service Incident” occurs when a Customer reports to the TeraGo NOC that a Service is unavailable or is severely degraded to the point of being unusable.
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Permanent Resolution means the action(s) to prevent the reoccurrence of a problem or any underlying causes of a Service Interruption. When the Permanent Resolution is implemented, the network is restored to the state it was in before the problem occurred. “Power Unavailability” consists of the number of minutes that AC power was not available at the Customer's Colocation Space to the primary outlet or redundant outlet at the same time and excludes outages caused by Scheduled Maintenance, Emergency Maintenance, unavailability arising directly or indirectly from any Customer circuits or equipment, Customer's applications or equipment, acts or omissions of Customer, or any use or User of the Service authorized by Customer, or Force Majeure. Outages will be counted as Power Unavailability only if Customer opens a ticket requesting an SLA investigation with NOC within ten (10) days of the alleged outage.
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Examples of Permanent Resolution in a sentence

  • Temporary or Permanent Resolution of Disputed Claims..........................................

  • Veraz provides an automatic escalation procedure using the contacts and escalation thresholds set forth below for all open Service Requests to ensure that appropriate management personnel are aware of any problems that require increased attention to meet Service Response Time, Restore Time and Permanent Resolution targets.

  • Since these countries have generally also a very weak and vulnerable scientific infrastructure, their needs to build up and strengthen local research capacities in the research areas presently supported by IFS are even more urgent than before.

  • Latency: < 40ms Timing Credit Payout > 40 ms/24hrs 1/30th of MRC 24hr N/A N/A N/A SCHEDULE A-5 ETHERNET OVER CABLE Severity Impact Response Time Availability Latency Resolution (MTTR) Permanent Resolution Accuracy Credit Payout (Monthly) High • Services are unavailable • Critical circuit(s) down (Severity 1) 15m 48hr N/A N/A Availability 99.9% Objective Duration (m) Payout Medium • Services are available but functioning improperly or at a degraded state of performance.

  • SCHEDULE A-7 COLOCATION & ENTERPRISE BARE METAL Severity Impact Response Time Availability Permanent Resolution (MTTR) Accuracy Credit Payout (Monthly) (Severity 1) 100% • Power loss • Network loss • Uplink peering 15m (Mississauga & Kelowna) 2hr 90% Based on Availability IP: - 1 day credit per hour unavailable issue • Environmental 99.9% (Vaughan & Power: Vancouver) - 1 day credit per hour unavailable, provided customer has both A&B • Remote hands request • Single customer issues: Power, Network, etc.

  • This Agreement shall be made part of the Permanent Resolution File kept by the Records Custodian of the City of West Miami and shall accompany said Resolution as an Exhibit to the Resolution.

  • Priority 5 (Permanent Resolution Tickets) SLA is 5 business days: Permanent Resolution tickets are those where a temporary replacement part or work-around was deployed in order to restore service.

  • Latency: < 40ms Timing Credit Payout > 40 ms/24hrs 1/30th of MRC 24hr N/A N/A N/A SCHEDULE A-4 DSL Severity Impact Response Time Availability Latency Resolution (MTTR) Permanent Resolution Accuracy Credit Payout (Monthly) High • Services are unavailable • Critical circuit(s) down (Severity 1) 15m 48hr N/A N/A Availability 99.9% Objective Duration (m) Payout Medium • Services are available but functioning improperly or at a degraded state of performance.

  • SCHEDULE A-1 WIRELESS ACCESS - UNLICENSED Severity Impact Response Time Availability Resolution (MTTR) Permanent Resolution Accuracy Credit Payout (Monthly) High • Hard Down • Core Network Failure (75+ Clients impacted) • Slow speed: > 70% impact on contract speed.

  • Latency: < 40ms Timing Credit Payout 24hr N/A N/A N/A > 40 ms/24hrs 1/30th of MRC SCHEDULE A-4 DSL Severity Impact Response Time Availability Latency Resolution (MTTR) Permanent Resolution Accurac y Credit Payout (Monthly) High  Services are unavailable  Critical circuit(s) down (Severity 1) 15m 48hr N/A N/A Availability 99.9% Objective Duration (m) Payout Medium  Services are available but functioning improperly or at a degraded state of performance.


More Definitions of Permanent Resolution

Permanent Resolution means the action taken to resolve the root cause of an Incident or problem.
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Permanent Resolution means the action taken to resolve the root cause of an Incident or Problem.
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Permanent Resolution means a correction to an unsatisfactory condition in the form of a new or revised hardware or software module, hardware modification kit, software patch and/or revised operating or maintenance procedures that are acceptable to Customer. Corrections that are temporary in nature, such as work- around procedures, certain types of hardware modifications or software patches, shall require (i) a final version of the correction to be included in the next formal version/ modification/ release of Product provided to Customer or (ii) written Customer acceptance of an alternative. In either (i) or (ii), Seller will provide a schedule for implementation of the final version of the correction, upgrade, or change, as applicable. On an exception basis, Customer may agree to an extension of the time frames specified in paragraph a, b or c, the Seller is bound by the newly agreed upon date.
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Permanent Resolution means that an Error Correction has been provided and the Service Request for the Error is closed.
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Permanent Resolution means a correction of an unsatisfactory condition in the form of a Modification and/or revised operating or maintenance procedures that are acceptable to BCGI and AGCS.
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Permanent Resolution means a correction to an unsatisfactory condition in the form of a new or revised hardware or Software module, hardware modification kit, Software patch and/or revised operating or maintenance procedures that are acceptable to CUSTOMER. Corrections that are temporary in nature, such as hardware modification or Software patches, shall be included in the next formal version/release of PRODUCT.
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Related to Permanent Resolution

  • Arrangement Resolution means the special resolution of the Company Shareholders approving this Plan of Arrangement to be considered at the Company Meeting.

  • unanimous resolution means, subject to subsection (3), a resolution-

  • Special Resolution means a resolution passed by a majority of not less than two-thirds (2/3) of the votes cast on that resolution.

  • Master Resolution means the Amended and Restated Master Resolution Establishing The University of Texas System Revenue Financing System adopted by the Board on February 14, 1991, as amended on October 8, 1993, and August 14, 1997.

  • Resolution shall have the meaning specified in Section 8(E).

  • Supplemental Resolution means any resolution or resolutions of the Trust amending, modifying or supplementing this Bond Resolution, authorizing the issuance of a Series of Refunding Bonds, or any other Supplemental Resolution adopted by the Trust pursuant to the provisions of this Bond Resolution.

  • Series Resolution means a resolution of the Corporation authorizing the issuance of a Series of Bonds in accordance with the terms and provisions of the General Trust Indenture, adopted by the Corporation in accordance with Section 204 of the General Trust Indenture.

  • Initial Resolution Period As defined in Section 2.03(b).

  • Ordinary Resolution means a resolution passed by a simple majority of the Members as, being entitled to do so, vote in person or, where proxies are allowed, by proxy at a general meeting, and includes a unanimous written resolution. In computing the majority when a poll is demanded regard shall be had to the number of votes to which each Member is entitled by the Articles.

  • Extraordinary Resolution has the meaning set forth in Section 7.11(1);

  • U.S. Special Resolution Regime means each of (i) the Federal Deposit Insurance Act and the regulations promulgated thereunder and (ii) Title II of the Xxxx-Xxxxx Xxxx Street Reform and Consumer Protection Act and the regulations promulgated thereunder.

  • Resolution of Directors means either:

  • Special Resolution Regime means each of (i) the Federal Deposit Insurance Act and the regulations promulgated thereunder and (ii) Title II of the Xxxx-Xxxxx Xxxx Street Reform and Consumer Protection Act and the regulations promulgated thereunder.

  • U.S. Special Resolution Regimes has the meaning specified in Section 11.21.

  • Informal resolution means options for resolving a formal complaint that do not involve a full investigation and adjudication. Informal resolution may encompass a broad range of conflict resolution strategies, including mediation or restorative justice.

  • Certified Resolution means a copy of a resolution certified by the Secretary or an Assistant Secretary of the Company to have been duly adopted by the Board of Directors and to be in full force and effect on the date of such certification.

  • resolution plan means a plan proposed by resolution applicant for insolvency resolution of the corporate debtor as a going concern in accordance with Part II;

  • Resolution date means the date the funded amount, plus the

  • resolution action means the decision to place an institution or entity referred to in point (b), (c) or (d) of Article 1(1) under resolution pursuant to Article 32 or 33, the application of a resolution tool, or the exercise of one or more resolution powers;

  • Borrowing Resolutions are, with respect to any Person, those resolutions substantially in the form attached hereto as Exhibit D.

  • Authorizing Resolution means a resolution adopted by the Board of Directors or by an Officer or committee of Officers pursuant to Board delegation authorizing a Series of Securities.

  • Credit Event Resolution Request Date means, with respect to a notice to ISDA requesting that a Credit Derivatives Determinations Committee be convened to resolve:

  • Resolution Time means 1:00 p.m., New York time, on the Local Business Day following the date on which the notice is given that gives rise to a dispute under Paragraph 5.

  • Bond Resolution means the resolution to be adopted by the Governing Body prescribing the terms and details of the Bonds and making covenants with respect thereto.

  • Written Resolution means a written (or electronic) solution for a decision making among the Bondholders, as set out in Clause 15.5 (Written Resolutions).

  • Major Decision means: