Service Incident definition

Service Incident means an incident which arises from, is caused by or results from a Planned Service or any of its associated Ancillary Movements;

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Service Incident is an unplanned service interruption, a reduction in service quality, or failure of a configuration item that has not yet impacted a service. Although LightEdge may detect and proactively open a ticket, Service Incidents are typically reported to LightEdge by the Customer.

Service Incident means an incident adversely affecting the performance or accessibility of the OnDemand Service that prompts an inquiry from Customer and/or response by Questionmark. Services mean the services provided by Questionmark to Customer as described in the Order or applicable SOW. The Services may include access to the OnDemand Service and Standard Support (as defined in Schedule 1), and, if selected by Customer, Enterprise Support (as defined in Schedule 1), Consulting Services, Ready-Made Assessment Content and other related services. Severity Level means the severity of a Service Incident as reasonably determined by Questionmark’s Service Desk for Enterprise Support (as defined in Schedule 1), considering any Customer input. SOW means a statement of work entered into between the Parties for Consulting Services. Term means the Initial Term together with any Renewal Terms.

Examples of Service Incident in a sentence

• The form FSLA-5 must be signed by a responsible officer of the Department and by the Forest Service Incident Commander or Finance Chief and attached to the invoice.

• Operations Engineering tasks include Installation Service, Operational Service, Incident Management, Monitoring and Performance Service.

• The inability of Customer or Participants to access and use the Services due to open internet restrictions and/or any blocking or interference imposed by governmental authorities or other actors is not a Service Incident, Unscheduled Downtime or failure by Questionmark to perform under this Agreement.

• Questionmark is not obligated to remedy a Service Incident caused by User error or failure to access the OnDemand Service with a compatible system or web browser.

• The Planned Incident Cap Access Charge Supplement Rate applicable to the Train Operator under this contract shall be the rate set out in the column adjacent to the Planned Service Incident Cap selected by the Train Operator in the Initial Planned Service Incident Cap Notice until it is replaced by a different level of Planned Service Incident Cap selected by the Train Operator in a Planned Service Incident Cap Notice issued pursuant to paragraph 9.1.2.

More Definitions of Service Incident

Service Incident a reported occurrence of a failure to deliver any part of the Services in accordance with the Authority Requirements or the Performance Indicators;

Service Incident has the meaning given to it in Schedule 2, Exhibit C “Service Level Default” means any failure to meet a Service Level;

Service Incident means an incident adversely affecting the performance or accessibility of the OnDemand Service that prompts an inquiry from Customer and/or response by Questionmark to remedy such incident. Services means the services provided by Questionmark to Customer, including (but not limited to) those relating to access to the OnDemand Service and Standard Support, and, if selected by Customer, Enterprise Support, Consulting Services. The Services selected shall be more particularly described in the Order or in an applicable SOW.

Service Incident means any situation where any equipment or software normally in operation is no longer in service due to a breakdown.

Service Incident means a disruption to normal service operations.

Service Incident means an incident affecting the Service from working as intended.

Service Incident means any event or circumstance which adversely impacts the operational use of the Services as more particularly described under Section 5 below.