Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;
Service Schedule means the document entitled “Service Schedule” containing additional terms relating to a particular Service which schedule shall form part of this Agreement;
End User Agreement means any agreement that Eligible Users are required to sign in order to participate in this Contract, including an end user agreement, customer agreement, memorandum of understanding, statement of work, lease agreement, service level agreement, or any other named separate agreement.
Statement of Work means the description of activities performed in completing the Project, as specified in the Contract and as may be amended.
Transition Services Agreement means a Transition Services Agreement between Buyer and Seller in substantially the form attached hereto as Exhibit J.
Service Order Form means our standard Service Order Form for Services, or any other order form that we agree with you in writing that incorporates the provisions of this DPA;
Agreement Year means the period of twelve months beginning on the last date of execution of this Agreement or any anniversary thereof;