Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;
Basic generation service transition costs means the amount by
Multiphase professional services contract means a contract for the providing of professional
Statement of Work means the description of activities performed in completing the Project, as specified in the Contract and as may be amended.
Addenda or Addendum means additional directions, modifications and alternations to solicitation which is issued as separate document prior to the time of receipt of bids or proposals
Support Services Policy means Elastic’s support services policy for a Product, as further described at a URL referenced in an applicable Addendum.