Addendum/Addenda means a change, or addition, or correction significant enough to be formally made to this RFP. Addenda are posted on the City websites.
Addendum means a written official modification to an IFB.
Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;
Statement of Work means the description of activities performed in completing the Project, as specified in the Contract and as may be amended.
Data Processing Addendum means Sprinklr’s Data Processing Addendum, located at www.sprinklr.com/legal
Service Order Form means our standard Service Order Form for Services, or any other order form that we agree with you in writing that incorporates the provisions of this DPA;
Work Order means an individually negotiated document that is executed by both Parties and which authorizes a Project, if any, in an indefinite quantity Contract.