Documentation means SAP's then-current technical and functional documentation as well as any roles and responsibilities descriptions, if applicable, for the Cloud Service which is made available to Customer with the Cloud Service.
Unsatisfactory and “Needs Improvement” ratings require written substantiation. If the evaluee receives a “Needs Improvement” or an “Unsatisfactory” evaluation, the evaluee may have a LBCCFA representative present at any Evaluation Team meetings concerning their current evaluation or re-evaluation if the evaluee chooses. The role of the LBCCFA representative shall be limited to ensuring that the procedures regarding the evaluation process outlined in this Agreement be followed, and that due process be awarded the evaluee.
Evidence means testimony, writings, material objects, or other things presented to the senses that are offered to prove the existence or nonexistence of a fact.
Notice of Dissatisfaction means the notice given by either Party to the other indicating its dissatisfaction and intention to commence arbitration.
Unsatisfactory Performance means any of the following: