Service Level Defaults definition

Service Level Defaults shall have the meaning set forth in Attachment A (Definitions) of Exhibit B (Service Level Agreement).
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Service Level Defaults has the meaning given in Exhibit 3.
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Service Level Defaults means failure of Licensor to achieve specific Service Levels for Essential Services is a “Service Level Default”. Specific requirements for Service Level Defaults are set forth in Section 20 of the Data Center Colocation License Agreement.
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Examples of Service Level Defaults in a sentence

  • Supplier shall notify the UBS Contract Manager without delay on becoming aware of any Service Level Defaults.

  • Service Levels may also confer termination rights on UBS in the event of Service Level Defaults.

  • If Provider suffers Service Level Defaults in [***], in respect of which the Uptime during each such month was less than [***].

  • DIR shall not be entitled to a Service Level Credit for each of such Service Level Defaults.

  • In no event shall the amount of Service Level Credits credited to DIR with respect to all Service Level Defaults occurring in a single month exceed, in total, the At-Risk Amount.

  • The Service Provider will provide a single point of contact for the prompt resolution of all Service Level Defaults and all failures to provide high quality Services to DIR, regardless of whether the reason for such Service Level Defaults, or failure to provide high quality Services to DIR, was caused by the Service Provider.

  • The total amount of Service Level Credits that the Service Provider will be obligated to pay to DIR, with respect to Service Level Defaults occurring each month, shall be credited on the invoice for the month following the month during which the Service Level Default(s) giving rise to such credit(s) occurred.

  • For example, the amount of Service Level Credits payable with respect to Service Level Defaults occurring in August shall be set forth in the Monthly Invoice for September issued in October.

  • If a single incident results in the failure of the Service Provider to meet more than one Service Level, DIR shall have the right to select any one of such multiple Service Level Defaults for which it will be entitled to receive a Service Level Credit and must respond to the Service Provider's reporting of the multiple Service Level Default and request for selection by notifying the Service Provider of the selection within five (5) business days.

  • If three (3) Service Level Defaults for the same Service Level occur in any six (6) month period, then upon such third occurrence, this shall be deemed a "Service Delivery Failure".


More Definitions of Service Level Defaults

Service Level Defaults means Service Level Shortfalls as defined in Schedule G to the Field Services Agreement.
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