Service Level Termination Event definition

Service Level Termination Event has the meaning set forth in the “Service Level AgreementSchedule to each Service Agreement.
Service Level Termination Event will have the meaning set forth in Section 1.6 of Schedule A, Attachment B (SLA).
Service Level Termination Event has the meaning given in Section 1 of Exhibit B.

Examples of Service Level Termination Event in a sentence

  • Company may only exercise its termination rights in respect of any Service Level Termination Event if the applicable Service Level failure(s) has a material adverse effect on the Program or on Company in Company’s reasonable judgment.

  • If COC elects to waive in writing a Service Level Credit, such waiver will not be considered a waiver of the application of the Service Level Default toward a Service Level Termination Event or other termination rights set forth in the Agreement, unless otherwise expressly stated in such writing.

  • Table of Payments for Service Level Failures Determination of Bank Events of Default Due to Service Level Failures • The following failures shall each constitute a “ Service Level Termination Event ”: A failure to meet the same Critical Service Level being more than [***] below the target for [***]; or• A failure to meet any combination of one or more Critical Service Levels [***].

  • No later than [****] after the Schedule Effective Date, the parties shall define a Service Level Termination Event.

  • If the Commonwealth elects to waive in writing a Service Level Credit, such waiver will not be considered a waiver of the application of the Service Level Default toward a Service Level Termination Event or other termination rights set forth in the Contract, unless otherwise expressly stated in such writing.


More Definitions of Service Level Termination Event

Service Level Termination Event means any failure by Cognizant to achieve one or more Service Levels in any applicable measurement period which gives rise to a right of termination by Xxxxxxx. All Service Level Termination Events will be defined in the applicable Statement of Work.
Service Level Termination Event. A failure to meet the same Critical Service Level being more than [***] below the target for [***]; or • A failure to meet any combination of one or more Critical Service Levels [***]. Company may only exercise its termination rights in respect of any Service Level Termination Event if the applicable Service Level failure(s) has a material adverse effect on the Program or on Company in Company’s reasonable judgment. [***]. Portions of this Exhibit, indicated by the xxxx “[***]” have been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to this omitted information. EXECUTION COPY Service Levels: KEY PERFORMANCE METRIC SERVICE LEVEL REQUIREMENT/GOAL/TARGET CATEGORY Average speed of calls answered [***] [***] Abandoned call rate [***] [***] Call blockage [***] [***] Application response turnaround [***] [***] Initial Card or Card replacement turnaround time (this does not include expired cards which will be mailed in batch, 3 weeks in advance of the expiration date) [***] [***] Portions of this Exhibit, indicated by the xxxx “[***]” have been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to this omitted information. EXECUTION COPY KEY PERFORMANCE METRIC SERVICE LEVEL REQUIREMENT/GOAL/TARGET CATEGORY T-Mobile Customer inquiry turnaround time (paper/email) [***] [***] Card authorization times [***] [***] Card authorization availability [***] [***] Website and application uptime [***] [***] Portions of this Exhibit, indicated by the xxxx “[***]” have been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to this omitted information. EXECUTION COPY KEY PERFORMANCE METRIC SERVICE LEVEL REQUIREMENT/GOAL/TARGET CATEGORY Dispute resolution [***] [***] Transaction posting [***] [***] Statement production [***] [***] Statement accuracy [***] [***] Portions of this Exhibit, indicated by the xxxx “[***]” have been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to this omitted information. EXECUTION COPY EXHIBIT D BANK DUTIES
Service Level Termination Event shall have the meaning set forth in Schedule B (Service Levels).
Service Level Termination Event. The occurrence of a Service Level Termination Event constitutes, based upon the facts and circumstances, a material breach of Supplier's performance obligations under this Service Agreement and gives Wards the right to terminate this Service Agreement for cause.
Service Level Termination Event an event wherein the City shall have the option, but not the obligation, to terminate this agreement without further obligations;
Service Level Termination Event has the meaning given in paragraph 3.2 of Schedule 3;
Service Level Termination Event shall have the meaning given in Schedule 1.4.