Service Level Requirement definition
Examples of Service Level Requirement in a sentence
DST shall maintain for each Service Measurement the level of service set forth in Exhibit F hereto (each, a "Service Level Requirement").
However, there is no provision for planned outages or similar periods of unavailability; any downtime, be it for maintenance or due to system failures, will be noted simply as downtime and counted for Service Level Requirement measurement purposes.
If the Service Level Requirement is exceeded by STI in a given ***, STI will invoice AT&T the premium set forth below in Table 2 on a *** basis.
STI will not be responsible for failures to meet the Service Level Requirement for any specific day when calls exceed the *** forecast by more than ***%.
STI will not be responsible for failures to meet the Service Level Requirement for those lines of service that exceed the forecast by more than ***%.
Service Level Requirement: 99% Availability is calculated as a percentage of time per month functions are available excluding reserved maintenance windows and scheduled application update activities.
In the event the Service Level Requirement is not met in a given ***, STI will provide to AT&T the discount set forth below in Table 2 on a *** basis.
In the event the Service Level Requirement is not met in a given ***, STI will provide to AT&T the discount set forth on Table 1 each ***.
If the Service Level Requirement is exceeded in a given ***, STI will invoice AT&T the premium set forth in Table 1 each ***.
Notwithstanding the foregoing, in addition to the Service Level Requirement set forth on Exhibit J, Distributor shall also maintain the performance standards and service level requirements set forth in the applicable Brand Exhibit(s).