Support Handbook definition

Support Handbook means the then current version of the software maintenance program handbook published at xxx.xxxxxxxx.xxx/xxxxxxxxxx;
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Support Handbook means a BCN document that describes standard processes and best practices by which CUSTOMER accesses technical Support Services hereunder, as updated by BCN from time to time.
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Support Handbook means a BCN document that describes standard processes and best practices by which Ordering Activity accesses technical Support Services hereunder, as updated by BCN from time to time.
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Examples of Support Handbook in a sentence

  • Such request or issue will be provided by the Customer Application Manager with a clear description thereof (together “Incident”) to the Planon Support Desk (“Support Desk”), either: a) by phone or b) by email, or c) via the Planon website as further detailed in the most current version of the Planon Support Handbook.

  • The Support Desk is available during Planon business hours as further detailed in the most current version of the Planon Support Handbook.

  • All Support Software and Support Services provided to Licensee are governed by this XXXX and the then-current version of the applicable Support Handbook.

Related to Support Handbook

  • FCA Handbook means the FCA Handbook of Rules and Guidance as amended from time to time.

  • Handbook means the Handbook of the Canadian Institute of Chartered Accountants, as amended from time to time;

  • Academies Financial Handbook means the document with that title published by the EFA and amended from time to time, on behalf of the Secretary of State.

  • Operations Manual means a manual containing procedures, instructions and guidance for use by operational personnel in the execution of their duties;

  • Protocol means, in respect of any category of object and associated rights to which this Convention applies, the Protocol in respect of that category of object and associated rights;

  • Safeguard Policy Statement or “SPS” means ADB's Safeguard Policy Statement (2009);

  • Procurement Plan means the Recipient’s procurement plan for the Project, dated April 2, 2010, and referred to in paragraph 1.16 of the Procurement Guidelines and paragraph 1.24 of the Consultant Guidelines, as the same shall be updated from time to time in accordance with the provisions of said paragraphs.