Support Handbook definition

Support Handbook means the then current version of the software maintenance program handbook published at xxx.xxxxxxxx.xxx/xxxxxxxxxx;
Support Handbook means a BCN document that describes standard processes and best practices by which CUSTOMER accesses technical Support Services hereunder, as updated by BCN from time to time.
Support Handbook means a BCN document that describes standard processes and best practices by which Ordering Activity accesses technical Support Services hereunder, as updated by BCN from time to time.

Examples of Support Handbook in a sentence

  • IBM will make available the IBM Software as a Service Support Handbook which provides technical support contact information and other information and processes.

  • Technical support is included with the IBM SaaS and is not available as a separate offering.More information about hours of availability, email addresses, online problem reporting systems, and other technical support communication vehicles and processes are described in the IBM Software as a Service Support Handbook.

  • All Support Software and Support Services provided to Licensee are governed by this XXXX and the then-current version of the applicable Support Handbook.

  • Consult the IBM Software Support Handbook for further information at xxx.xxx.xxx/xxxxxxxx/xxxxxxx.

  • The IBM Software as a Service Support Handbook terms for IBM Cognos Analytics on Cloud is applicable to this functionality.The subscription fees for the Cloud Service offering include the following resources and services.

  • The planned maintenance downtime window for the IBM SaaS is listed in the IBM Software as a Service Support Handbook.

  • Any applicable Appliance warranty is described in the BlueCat Customer Care Support Handbook.

  • The planned maintenance downtime window for the Cloud Service is listed in the IBM Software as a Service Support Handbook.

  • Consult the IBM Software Support Handbook for details at xxxx://xxx.xxx.xxx/software/support .

  • More information about hours of availability, email addresses, online problem reporting systems, and other technical support communication vehicles and processes are described in the documentation for the Cloud Service and the IBM Software Support Handbook.

Related to Support Handbook

  • FCA Handbook means the FCA Handbook of Rules and Guidance as amended from time to time.

  • PRA Handbook means the PRA Handbook of Rules and Guidance as amended from time to time.

  • COGE Handbook means the Canadian Oil and Gas Evaluation Handbook prepared jointly by The Society of Petroleum Evaluation Engineers (Calgary Chapter) and the Canadian Institute of Mining, Metallurgy & Petroleum (Petroleum Society), as amended from time to time.

  • the Handbook means the Authority’s Handbook of rules and guidance;

  • Handbook means the Handbook of the Canadian Institute of Chartered Accountants, as amended from time to time;

  • Employee Handbook means the employee handbook applicable to all employees of Infosys during the entire tenure of their employment.

  • Support Policy shall have the meaning given to it in the Support Terms (defined below).

  • Academies Financial Handbook means the document with that title published by the EFA and amended from time to time, on behalf of the Secretary of State.

  • Procedures Manual means the standards and procedures manual described in Section 11.3.

  • Procurement Policy means ADB’s Procurement Policy - Goods, Works, Nonconsulting and Consulting Services (2017, as amended from time to time);

  • Operations Manual means a manual containing procedures, instructions and guidance for use by operational personnel in the execution of their duties;

  • CERC Manual means the manual referred to in Section I.F of Schedule 2 to this Agreement, as such manual may be updated from time to time with the agreement of the Association, and which is an integral part of the Operational Manual.

  • New jobs training program or “program” means the project or projects established by a community college for the creation of jobs by providing education and training of workers for new jobs for new or expanding industry in the merged area served by the community college. The proceeds of the certificates, as authorized by the Act, shall be used only to fund program services related to training programs made necessary by the creation of new jobs.

  • Operating Manual means Exhibit A of the Conditions.

  • Protocol means, in respect of any category of object and associated rights to which this Convention applies, the Protocol in respect of that category of object and associated rights;

  • Policies and Procedures means the written policies and procedures of the Client in any way related to the Services, including any such policies and procedures contained in the Organic Documents and the Offering Documents.

  • PJM Manuals means the instructions, rules, procedures and guidelines established by the Office of the Interconnection for the operation, planning, and accounting requirements of the PJM Region and the PJM Interchange Energy Market.

  • User Guide means such user guide or document issued or prescribed by us, through any medium, setting out instructions on the use of the EB Services;

  • Safeguard Policy Statement or “SPS” means ADB's Safeguard Policy Statement (2009);

  • Project Manual means the volume usually assembled for the Work which may include the bidding requirements, sample forms, and other Contract Documents.

  • Procurement Plan means the Recipient’s procurement plan for the Project, dated April 2, 2010, and referred to in paragraph 1.16 of the Procurement Guidelines and paragraph 1.24 of the Consultant Guidelines, as the same shall be updated from time to time in accordance with the provisions of said paragraphs.

  • Design Guidelines means the Fernkloof Estate architectural design guidelines to control all aspects of design and landscaping of any development within the Fernkloof Estate dev elopment, as amended from time to t ime in terms of the constitution of the MPOA or as required by the Council , a copy of the current draft which i s av ailable for inspection at the offices of the Association;

  • risk management plan ’ means a risk management plan submitted to the Ad- ministrator by an owner or operator of a stationary source under subparagraph (B)(iii).

  • Program Guidelines means any and all GLO-approved documents reflecting specific rules and regulations governing the implementation of the Program.

  • Design Manual means the MOHLTC design manual or manuals in effect and applicable to the development, upgrade, retrofit, renovation or redevelopment of the Home or Beds subject to this Agreement.

  • Approved abuse education training program means a training program using a curriculum approved by the abuse education review panel of the department of public health or a training program offered by a hospital, a professional organization for physicians, or the department of human services, the department of education, an area education agency, a school district, the Iowa law enforcement academy, an Iowa college or university, or a similar state agency.