Support Request Classification definition

Support Request Classification means the level of a Support Request based on the severity or seriousness of the Error, Deficiency, or issue leading to the Support Request. Support Requests shall be classified as follows:
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Support Request Classification means level of a Support Request based on the severity or seriousness of the Error or issue leading to the Support Request. Support Requests shall be classified as follows: Level 1 Critical: Any Error or problem causing the System to be un-Available in a manner that affects a majority of end users. Level 2 Major: Any Error or problem causing the System to be un-Available or any part of the system largely not functional in a manner that affects a substantial number of end users. Level 3 Minor: Any Error or problem related to the functionality of the Application Services which does not cause the System to become materially un-Available to end users. For example, when a minor defect is reported. Level 4 Informational: Any Error or problem not covered in levels 1–3, above. For example, a question about how to use a certain function related to the System.
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Support Request Classification means the type and/or severity designation of a Support Request according to and corresponding to the Service Error Classification of a Service Error that is the subject of a Support Request.
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Examples of Support Request Classification in a sentence

  • Support Request Classification High Service Error• Primary component failure that materially impairs its performance; or• Data entry or access is materially impaired on a limited basis.Medium Service Error• Hosted Service is operating with minor issues that can be addressed with an acceptable (as determined by the State) temporary work around.Low Service Error• Request for assistance, information, or services that are routine in nature.

  • Support Request Classification Low Service Error• Request for assistance, information, or services that are routine in nature.

  • Support Request Classification determined by the State) temporary workaround.Low Service Error• Request for assistance, information, orservices that are routine in nature.

  • Support Request Classification Description: Any Service Error Comprising or Causing any of the Following Events or Effects Critical Service Error • Issue affecting entire system or single critical production function; • System down or operating in materially degraded state; • Data integrity at risk; • Material financial impact; • Declared a Critical Support Request by the Customer; or • Widespread access interruptions.

  • If a ticket is submitted before or after Normal Business Hours, the performance level requirement will begin at the next NormalBusiness Hour.Level 1-Critical 6.3.3.3.2 Support Status UpdateFollowing the receipt of a Support Request and Vendor’s initial response thereto, Vendor shall provide a status update for the Support Request based on the Support Request Classification, within the corresponding timeframe set forth in the table below.

  • The Company agrees that it shall not contest any claim for unemployment benefits by you.

  • If the Customer reports to the Provider any Error, the Customer shall classify its requests for Service Error corrections as per the descriptions set forth below (each a "Support Request"), the Support Request Classification to be reasonably determined by Customer.

  • Support Request Classification Data entry or access is materially impaired on a limited basis.

  • Support Request Classification Revision Date: 4/2020 Support Request Classification3.2 Compensatory Purpose.

  • Following the receipt of a Support Request, Vendor shall provide an initial response for the Support Request based on the Support Request Classification within the corresponding timeframe set forth in the table below.

Related to Support Request Classification

  • Support Request means a request for assistance received by Blackboard's Service Desk and/or Service Desk Infrastructure from an Authorized User, such as any answered phone call, answered email, or answered chat.

  • Support Hours means between 8:30am and 5pm during Monday to Friday excluding standard UK Bank Holidays.

  • Direction-indicator lamp means the lamp used to indicate to other road-users that the driver intends to change direction to the right or to the left;

  • Unmanned aircraft system means an unmanned aircraft and associated elements, including communication links and components that control the unmanned aircraft that are required for the pilot in command to operate safely and efficiently in the national airspace system.

  • Unmanned aircraft means any aircraft operating or designed to operate autonomously or to be piloted remotely without a pilot on board;