Support Request Classification definition

Support Request Classification means the level of a Support Request based on the severity or seriousness of the Error, Deficiency, or issue leading to the Support Request. Support Requests shall be classified as follows:
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Support Request Classification means level of a Support Request based on the severity or seriousness of the Error or issue leading to the Support Request. Support Requests shall be classified as follows: Level 1 Critical: Any Error or problem causing the System to be un-Available in a manner that affects a majority of end users. Level 2 Major: Any Error or problem causing the System to be un-Available or any part of the system largely not functional in a manner that affects a substantial number of end users. Level 3 Minor: Any Error or problem related to the functionality of the Application Services which does not cause the System to become materially un-Available to end users. For example, when a minor defect is reported. Level 4 Informational: Any Error or problem not covered in levels 1–3, above. For example, a question about how to use a certain function related to the System.
Sample 1

Examples of Support Request Classification in a sentence

  • Support Request Classification Description: Any Service Error Comprising or Causing any of the Following Events or Effects Critical Service Error Issue affecting entire system or single critical production function; System down or operating in materially degraded state; Data integrity at risk; Declared a Critical Support Request by the State; or Widespread access interruptions.

Related to Support Request Classification

  • Support Request means a request for assistance received by Blackboard's Service Desk and/or Service Desk Infrastructure from an Authorized User, such as any answered phone call, answered email, or answered chat.

  • Job Classification means an arrangement of tasks in an establishment or industry into a limited series of jobs or occupations, rated in terms of skill, responsibility, experience, training, and similar considerations, usually for wage setting purposes. This term, or job class, refers to a single cluster of jobs of approximately equal “worth.”

  • International Classification means the Classification established under the Locarno Agreement Establishing an International Classification for Industrial Designs;

  • film classification body means the person or persons designated as the authority under section 4 of the Video Recordings Act 1984 (c.39) (authority to determine suitability of video works for classification).

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Tier 1 Help Desk means Customer's point of contact(s) to provide all Tier 1 Support within Customer's organization(s).

  • Help Desk means the contact point established by Project Co in respect of the Help Desk Services for the notification of Demand Requisitions, the occurrence of Events and other matters arising in relation to the provision of Services;

  • Support Hours means between 8:30am and 5pm during Monday to Friday excluding standard UK Bank Holidays.

  • Independent educational evaluation means an evaluation conducted by a qualified examiner who is not employed by the public agency responsible for the education of the child in question.

  • Direction-indicator lamp means the lamp used to indicate to other road-users that the driver intends to change direction to the right or to the left;

  • Unmanned aircraft system means an unmanned aircraft and associated elements (including communication links and the components that control the unmanned air- craft) that are required for the operator to operate safely and efficiently in the national airspace system.’’.

  • Disinfection profile means a summary of daily Giardia lamblia inactivation through the treatment plant. The procedure for developing a disinfection profile is contained in s. NR 810.34.

  • Mobile Application means a specialized software program downloaded onto a wireless communication device.

  • Ticket means a list of:

  • Unmanned aircraft means any aircraft operating or designed to operate autonomously or to be piloted remotely without a pilot on board;