Error Classification Sample Clauses
Error Classification. Upon observing a valid Error, the Customer shall describe it, collect evidence, classify its severity and report such description, evidence and classification through a Ticket. Errors shall be classified according to their severity as follows: • Category 1: Errors that have a critical impact on the business operations of the End- user, in particular, some major features are unavailable, severely disturbed or fre- quently interrupted. The End-user cannot carry out his/her daily work, is at risk of losing data or is under the threat of a total system failure. There is no way to work around the problem. Excluded are: - All types of user queries in relation to the handling of the PTV Cloud Service. - All types of parameter settings. - All types of graphical settings and screen layouts. • Category 2: Errors that have a significant impact on the business operations of the End user. The Maintained Product continues to perform, but with important restrictions in performance or functionalities. Excluded are: - All types of user queries in relation to the handling of the PTV Cloud Service. - All types of parameter settings. - All types of graphical settings and screen layouts. • Category 3: Errors that have moderate impact on the business operations of the End user. Performances or functions are temporarily or partially restricted, affecting slightly the daily work. • Category 4: Errors without any impact for the customer and of lowest priority, such as functional questions or routine messages. PTV reserves the right to re-classify the Error if it appears that the original classification was not reflecting its real severity or if subsequent corrections have been partly imple- mented and have caused a change of severity.
Error Classification. 4.1 The Errors are classified as follows: Error Severity Level Classification
1. Fatal: Errors preventing all useful work from being done.
2. Severe Impact: Errors which disable major functions from being performed.
3. Degraded Operations: Errors disabling only certain non-essential functions, and all other Errors.
4.2 The typical remedies for each Error Severity Level Classification at each level specified above are:
Error Classification. State Street shall have the right to change the classification of severities as reported by the Client based on State Street’ assessment, in its sole discretion, of the situation from time to time.
Error Classification. Upon observing a valid Error, the Customer shall describe it, collect evidence, classify its severity and report such description, evidence and classification through a Ticket. Errors shall be classified according to their severity as follows:
Category 1: Errors that have a critical impact on the business operations of the End-user, in particular, some major features are unavailable, severely disturbed or frequently interrupted. The End-user cannot carry out his/her daily work, is at risk of losing data or is under the threat of a total system failure. There is no way to work around the problem.
Category 2: Errors that have a significant impact on the business operations of the
Category 3: Errors that have moderate impact on the business operations of the End-user. Performances or functions are temporarily or partially restricted, affecting slightly the daily work.
Category 4: Errors without any impact for the customer and of lowest priority, such as functional questions or routine messages.
Error Classification. A Buyer Representative reporting an error or defect will make an initial nonbinding classification of each error or defect in the Software or associated Documentation and will report such error or defect to Clinical Architecture based on the criteria set forth in the Classification Criteria table in Section 2(c). In the event there is a dispute between the Buyer Representative and Clinical Architecture regarding the classification of an error or defect, such dispute shall be promptly escalated to the party’s respective officers with responsibility over the operations (and who shall call upon others having knowledge or expertise, as applicable) who shall work together, in good faith, to resolve such dispute within one (1) Business Day.
Error Classification. Upon identification of an Error, Company shall notify Superna using a Technical Support Services Method set forth above (“Technical Support Services Method”). Superna shall only respond to notifications that are properly submitted through a Technical Support Services Method. Company must provide Superna with sufficient information to locate and reproduce the Error. Superna will use commercially reasonable efforts to acknowledge receipt of the Error report within two (2) hours for all case types and target response for unplanned failover of 30 minutes. Superna will make the final determination of the classification of such Error.
1. Cases with type Task or Question will be answered without consideration for any SLA and all issue/problems will be prioritized ahead of questions or tasks.
2. Software Upgrade Assistance is not covered by the support contract SLA’s and is automatically assigned minor case severity. Software Upgrade assistance is handled by the service team on a best effort basis and will be scheduled by sales based on resource availability during service team operating hours.
Error Classification. RAID will respond to Customer’s Error notifications within the Response Times identified in Section 3.0 below. Reported errors will be classified into one of the following categories:
Error Classification. In the following error classification scheme is used for possible errors of the EQS Cloud Services. Severity Type of error Description Level 1 Critical error The system does not work at all or important functions of the system are severely restricted and there is no work around.
Error Classification. When Customer reports an Incident, Entrust will, in consultation with Customer, first classify the Incident according to its severity and nature into one of the categories below. The Incident will then be logged in Entrust’s tracking system.
Error Classification. County will make an initial classification of each error defect in the Products and/or Services and will report such error or defect to Vendor based on the criteria set forth below.