Technical Support Centre definition

Technical Support Centre means Node4’s fault management centre, which operates the Node4 Network Management System;
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Technical Support Centre means Node4’s fault management centre.
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Examples of Technical Support Centre in a sentence

  • The exact fault duration will be calculated as the elapsed time between the fault being reported to the Technical Support Centre and the time when Service is restored.

  • The Persistence Technical Support Centre will provide responses (as described above) for supported releases.

  • The valid fault reports are those reports filed by authorised Customer employees to the Corporate Customer Technical Support Centre at the number +▇▇▇▇▇▇▇▇▇▇▇, for which the circuit number and the fault description is recorded and a ticket number is provided to the Customer for future reference.

  • P4 ---------------------- When you encounter a known condition in a development or production system for which there is a robust work-around, the Technical Support Centre prioritises your case as P4.

  • A Call will be escalated to Problem status after the Technical Support Centre has verified the problem with a supported Persistence product.

  • Our Technical Support Centre can be contacted 24/7, 365 days of the year.

  • You may also contact the Technical Support Centre Manager if the case becomes too complex or you become concerned that our Engineers are not able to resolve the case in a suitable manner.

  • Persistence Software License, Services, and Support Agreement CONFIDENTIAL -------------------------------------------------------------------------------- Once a minimal test case has been received by the Technical Support Centre and reproduced by the Technical Support Engineer, the Case ID will be assigned a priority (i.e. P1, P2, P3, and P4), which will determine when resources are assigned to fix the problem.

  • Whenever the Persistence Technical Support Centre is not meeting your needs or expectations, you may escalate the case or any other issue to the Technical Support Centre Manager.

  • All faults recorded by the Network Management System will be reconciled against the corresponding fault ticket raised by the Technical Support Centre.