Tier 1 Help Desk means Customer's point of contact(s) to provide all Tier 1 Support within Customer's organization(s).
Tier 1 Help Desk means Institution's point of contact from which all Tier 1 Support will be given to Customer. ▪ "Tier 1 Support" means the Technical Support provided by the Tier 1 Help Desk as the primary contact to Customer in the attempted resolution of reported Cases. ▪ "Tier 2 Support" means the Technical Support provided by Distributor to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.
Tier 1 Help Desk means Licensee's point of contact(s) to provide all Tier 1 Support within Licensee's organization(s).
Examples of Tier 1 Help Desk in a sentence
Tier 1 Help Desk individuals are the only individuals authorized to contact Tier 2 Support.
Tier 2 Support will review all information collected by and received from the Tier 1 Help Desk including preliminary documented troubleshooting provided by the Tier 1 Help Desk when Tier 2 Support is required.
Tier 2 Support will log the calls received from Tier 1 Help Desk.
Tier 2 Support may request that Tier 1 Help Desk individuals provide verification of information, additional information, or answers to additional questions to supplement any preliminary information gathering or troubleshooting performed by Tier 1 Help Desk.
If the Tier 1 Help Desk cannot resolve the Case, an authorized Tier 1 Help Desk individual may contact Tier 2 Support.
More Definitions of Tier 1 Help Desk
Tier 1 Help Desk means Licensee's point of contact from which all Tier 1 Support will be given to Licensee.
Tier 1 Help Desk means City point of contact from which all Tier 1 Support will be given. "Tier 1 Support" means the Technical Support provided by the Tier 1 Help Desk as the primary contact in attempted resolution of reported Incidents. "Tier 2 Support" means the Technical Support provided by Distributor to the Tier 1 Help Desk when the Incident cannot be resolved through the Tier 1 Support. "Unit-Priced Separately Orderable Item(s)" means Software, Data, Online Services, or maintenance that is available subject to a per-unit license fee, subscription fee, or maintenance fee.
Tier 1 Help Desk means Customer's point of contacts in My Esri, including from Authorized Entities, to provide all Tier 1 Support within Customer's organization and Authorized Entities.
Tier 1 Help Desk means Licensee's point of contact from which all Tier 1 Support will be given to Licensee. "Tier 1 Support" means the Technical Support provided by the Tier 1 Help Desk as the primary contact to Licensee in attempted resolution of reported Incidents. "Tier 2 Support" means the Technical Support provided by Esri or its Authorized Distributor to the Tier 1 Help Desk when the Incident cannot be resolved through Tier 1
Tier 1 Help Desk means County's point of contact from which all Tier 1 Support will be given to Customer.
Tier 1 Help Desk means lnstitution's point of contact from which all Tier 1 Support will be given to Customer.
Tier 1 Help Desk means Ordnance Survey point of contact from which all Tier 1 Support will be given to Licensees. "Tier 1 Support" means the Technical Support provided by the Tier 1 Help Desk as the primary contact to Licensees in attempted resolution of reported Incidents. "Tier 2 Support" means the Technical Support provided by Distributor to the Tier 1 Help Desk when the Incident cannot be resolved through the Tier 1 Support. "Unit-Priced Separately Orderable Item(s)" means Software, Data, Web Services, or maintenance that is available subject to a per-unit license fee, subscription fee, or maintenance fee.